MUHAMAD HAZIQ IZUDDIN BIN RODZI
Customer Service Executive/E-Commerce Executive
Kuala Lumpur
Summary
Dedicated professional with demonstrated strengths in customer service and e-commerce. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
27
27
years of post-secondary education
3
3
Certifications
Work History
Customer Service Executive
Canaan Communications & Technologies
12.2020 - 12.2024
- Company Overview: Winning E-Commerce/WingTai Project
- Interacting with customers via Zendesk, social media accounts(Facebook and Instagram)
- Providing information in answer to enquiries about products, accounts, and services in a timely response of all new tickets within the SLA of 24 business hours
- Creating credit memo, return requests, and stock checking via Magento
- Checking retail stocks and transactions via D365
- Raising credit memo in Shopify for successful returned item request
- Adding/Deducting customer's points, vouchers and edit customer's information from store/online purchase using the software Ascentis
- Administrating all enquiries' details via MS Excel Sheet
- Winning E-Commerce/WingTai Project
Multi-Channel E-Commerce Manager
FurFighters
04.2020 - 05.2023
- Managed multiple marketplaces including Shopee, Lazada, and WordPress
- Created and maintained FAQs, Knowledge Base documentation, guides, and tutorials to enhance user understanding and product/service utilization
- Issue and Complaint Resolution
- Administrative and Office
- English Fluency Support
- Active Listening
- Adaptability and Flexibility
- Interpersonal Skills
- Call Center Operations
- Optimized product listings by updating descriptions, images, and pricing strategies to increase sales
- Monitored and handled order fulfillment and shipping processes to ensure accurate and efficient delivery of products
- Oversaw e-commerce platform operations to enhance functionality, user experience, and customer satisfaction
Data Entry
Canaan Communications & Technologies
10.2020 - 11.2020
- Company Overview: BMW Project
- Performed outbound based on customers' name list provided
- Created spreadsheets and performed data entry tasks to maintain records, and organized files to maintain accurate records of valuable information into MS Excel Sheet
- Gained familiarity in administrative duties and attention to details
- BMW Project
Locomotive Technician
CRRC Corporation Limited
03.2019 - 03.2020
- Performed scheduled technical inspection and report locomotive's fault to maintenance group or engineer for fault removal
- Obtained experience in changing/replacing, flushing and bleeding of brake fluid on train's bogie
- Repaired and replaced malfunctioning parts in machinery
- Upload and delete videos from the train's TLCD by using special software via laptop and complete all job reports and logs immediately following service calls
- Maintained detailed records of work performed, time spent, and expenses incurred
Automotive Technician(Intern)
Cycle And Carriage Bintang
06.2018 - 11.2018
- Used an internal Mercedes software for checking and issuing parts from working in the management side
- Serviced air conditioning systems and completed maintenance inspections
- Drained oil, replaced filters and replenished with customer specified oil formulas
- Diagnosed and repaired complex engine malfunctions with systematic testing and thorough assessments
- Completed service orders detailing required work and parts
- Skillfully used hand tools, power tools, and specialized automotive equipment when performing repairs or installations
Automotive Technician(Intern)
Auto Reign Sdn Bhd
11.2016 - 04.2017
- Performed various automotive repair and maintenance tasks
- Troubleshooted issues on a variety of vehicle types
- Installed aftermarket modifications to boost car performance
Education
Certificate - E-Commerce Management
Udemy
04.2001 -
Certificate - SEO in Copywriting & Content Marketing For E-Comm
Udemy
04.2001 -
Diploma - Automotive Technology
Udemy
Petaling Jaya, Selangor, Malaysia02-2018
Sijil Pelajaran Malaysia (SPM) -
Udemy
Skills
Customer Service
Certification
E-Commerce Management
Timeline
E-Commerce Management
02-2025
SEO in Copywriting & Content Marketing for E-Commerce + ChatGPT
02-2025
EFSET C2 Proficient
01-2025
Customer Service Executive
Canaan Communications & Technologies
12.2020 - 12.2024
Data Entry
Canaan Communications & Technologies
10.2020 - 11.2020
Multi-Channel E-Commerce Manager
FurFighters
04.2020 - 05.2023
Locomotive Technician
CRRC Corporation Limited
03.2019 - 03.2020
Automotive Technician(Intern)
Cycle And Carriage Bintang
06.2018 - 11.2018
Automotive Technician(Intern)
Auto Reign Sdn Bhd
11.2016 - 04.2017
Certificate - E-Commerce Management
Udemy
04.2001 -
Certificate - SEO in Copywriting & Content Marketing For E-Comm
Udemy
04.2001 -
Diploma - Automotive Technology
Udemy
Sijil Pelajaran Malaysia (SPM) -
Udemy
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