MUHAMAD FAZIL AHMAD
OPERATIONS MANAGER (FOOD & BEVERAGE)
Kuantan,0182926910
Summary
A management level position in the Hospitality Management and Health Safety Environment (HSE) that leverages my 31 years of operation and customer service management experience. Current working as Cafeteria Manager with Infineon Technologies Melaka. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Collaborative Food & Beverage Manager with years of experience supervising all aspects of food and beverage service operations, including equipment preparation, employee supervision and inventory management. Hardworking and responsible individual and certified in IMPRES Audit and IMPRES AUDIT RECERTIFICATION 2023 ISO 45001: 2018 Occupational Safety and Health Management System (OSHMS) 11TH - 14TH September 2023. Expertise in maintaining administrative records and training personnel in operational procedures.
Previous, serve a key role in the Club organization and Secretary of KGRP, report to EXCO MEMBERS from Head of Business in PETRONAS. To lead the club operations and administration on management and coordination of the club’s day to day Business requires on Golf, Food & Beverage, Sports and Recreation Activity (SRE), Finance, Human Resources, Housekeeping & Maintenance.
Overview
31
31
years of professional experience
2
2
Languages
Work History
Cafeteria Manager
Infineon Technologies Melaka
MELAKA
10.2022 - Current
- Experience in Factory Management of shift rotation, shift operations and shut down of operations for providing the service and foods for head count involving in operations. Setting up new Block 11, for new cafeteria for seating capacity up to 700 employees. Works involve with project team on preparation layout on infra, M&E, buffet equipment’s and waste area. Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed senior-level personnel working in marketing and sales capacities.
Club Manager
Kelab Golf Dan Reakrasi PETRONAS
Kerteh
05.2020 - 04.2022
- Serve a key role in the Club organization and Secretary of KGRP, report to EXCO MEMBERS from Head of Business in PETRONAS. To lead the club operations and administration on management and coordination of the club’s day to day
Business requires on Golf, Food & Beverage, Sports and Recreation Activity (SRE), Finance, Human Resources, Housekeeping & Maintenance.Recruited, hired, and trained to develop high-performing staff. - Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Worked with marketing teams to create marketing and promotional content for social media.
- Developed promotional campaigns to attract new customers and increase brand awareness
Compliance Manager
TMR LC
Pengerang
05.2020 - 09.2021
- Project Management for Opening and Managing a 4-star resort style Pengerang Integrated
Complex Executive Village (PICEV) and Pengerang Integrated Complex Management Office (PICMO) facilities for PETRONAS. Occupants consists of PETRONAS Executives and Senior Management. Fully equipped facility with 4-star property offerings.
1. 1544 rooms
2. 3 Main dining halls
3. Club House (The Restaurant, GYM, Poolside, indoor and outdoor games activity)
4. Reception Services
5. Housekeeping Services
6. Laundry Services
7. Engineering Services and
8. Pest Control
Summary and primary responsibilities
Project and Compliance Manager for the organization. Under the oversight of the Board of Directors (the Board), provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations.
Track performance and monitor PICEV & PICMO progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers.
Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating.
Support TMR leadership with inspection readiness, coach TMR personnel before, during and after all external quality, food safety, sanitation inspections, housekeeping and Facilities Management.
Supervise delivery and quality assurance of pest control, contract services and supplies. Ensures that the values of the Executive Village are expressed consistently in an environment where occupant satisfaction is the utmost benchmark and lived by all involved. Allows associates to be the “ambassadors” of the executive village for occupants and Pengerang Integrated Complex Executive Village (PICEV)Delivered subject matter expertise for internal and external customers on compliance best practices and quality control. - Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Supervised and coached compliance personnel in mortgage and home equity, vehicle lending, credit card services and deposits monitoring.
- Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
- Prepared records and data for regular audits.
- Maintained effective working relationships with regulatory authorities, suppliers and cust
Facilities Manager
PETRONAS Carigali
Kerteh
11.2018 - 02.2020
- Created sustainable improvement initiatives for efficient use of energy.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Directed tenant improvements to meet contractual demands and update building areas.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Analyzed building control and HVAC system performance and recommended improvements.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Food and Beverage Manager
The Zenith Hotel
Kuantan
02.2010 - 09.2016
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained highest standards for beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Resolved customer complaints involving food or beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Education
Sijil Pelajaran Malaysia (SPM)
Bukit Mertajam High School
Bukit Mertajam, Penang 01.1980 - 1985.12
Skills
Safety and health precautions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cafeteria Manager
Infineon Technologies Melaka
10.2022 - Current
Club Manager
Kelab Golf Dan Reakrasi PETRONAS
05.2020 - 04.2022
Compliance Manager
TMR LC
05.2020 - 09.2021
Facilities Manager
PETRONAS Carigali
11.2018 - 02.2020
Food and Beverage Manager
The Zenith Hotel
02.2010 - 09.2016
Sijil Pelajaran Malaysia (SPM)
Bukit Mertajam High School
01.1980 - 1985.12
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