Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
References
Timeline
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Muhamad Fadly Shah Bin Noor Effendy

Muhamad Fadly Shah Bin Noor Effendy

Senior Technical Sales Specialist
Subang Jaya, Selangor,10

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Technical Sales Specialist

FC-BIOS Sdn Bhd
07.2022 - Current
  • Involved in customer engagement by administering existing customers for new orders and payments.
  • Expanded new business opportunities by exploring new sales clients.
  • Providing technical support before, during, and after-sales processes through trouble-shooting issues, product demonstrations, and training sessions such as CME both in government and private facilities.
  • Involved in sales strategy development to promote products or services by identifying target markets, conducting market research, and coordinating with marketing teams for effective sales materials.
  • Generated weekly sales reports to keep track of performance.
  • Staying updated on new products, technologies, and current trends through training programs, workshops, and self-study to provide valuable insights to customers.
  • Initiate and deep-dive sales strategies internally to ensure company's profitability.
  • Establish contingency plan to boost and maintain sales of existing and new customers by collaborating with customer care teams to ensure customer-centric approach is achieved.
  • Achieved 134% from target set by company on first year of joining company.
  • Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships

Science Officer (C41) Microbiology

Ministry Of Health Malaysia
07.2021 - 07.2022
  • Conduct, analyze, and validate the results for COVID-19 molecular analysis
  • Equipped with routine testing in the microbiology and serology section
  • Maintain accurate records of all aspects
  • Control and administer stock inventory of the reagents and consumables
  • Managing the staff and the equipment.

Product Specialist Cum Digital Illustrator

Isolab Sdn Bhd
06.2020 - 06.2021
  • Administered existing customers for new orders and payment
  • Expanded new business opportunities by exploring new sales clients from different states
  • Generated weekly and monthly sales reports to keep track of the performance
  • Liaised with QC and Store department to improve products quality and inventory stock management
  • Involved in the company's rebranding by increasing its presence in social media through digital marketing and illustration
  • Created graphic designs and artwork for various purposes such as marketing materials, advertisement, product packaging, and social media content by using digital illustration software such as adobe illustrator and procreate.

Digital Illustrator

Freelance
01.2015 - 01.2021
  • Successfully translated client briefs into visually compelling illustrations that aligned with brand guidelines and messaging goals.
  • Developed unique visual concepts that resonated with target audiences, increasing engagement in marketing campaigns.
  • Used Adobe Illustrator or Procreate to create poster, fashion designs, brochure for events and fashion boutique.
  • Balanced multiple ongoing projects simultaneously, prioritizing tasks based on deadlines and importance levels.

Education

Bachelor of Science - Microbiology

Universiti Putra Malaysia
04.2014 - 04.2020

No Degree - Sains Modul Satu

Kolej Matrikulasi Johor
Tangkak, Johor, Malaysia
04.2001 -

Skills

Relationship Building

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Volunteer Experience

  • Johor Cold Chain Workshop 2023, Speaker
  • Microbes Innovation, And Ideation Challenge 2020, Participants

References

  • Wong Pau Ring, Sales Manager (Clinical Department), pauring_wong@fcbios.com.my, +6019-2602 739
  • Tan Lee See, Science Officer (Microbiology) C44, irenelstan@yahoo.com, +6016-6660115

Timeline

Technical Sales Specialist

FC-BIOS Sdn Bhd
07.2022 - Current

Science Officer (C41) Microbiology

Ministry Of Health Malaysia
07.2021 - 07.2022

Product Specialist Cum Digital Illustrator

Isolab Sdn Bhd
06.2020 - 06.2021

Digital Illustrator

Freelance
01.2015 - 01.2021

Bachelor of Science - Microbiology

Universiti Putra Malaysia
04.2014 - 04.2020

No Degree - Sains Modul Satu

Kolej Matrikulasi Johor
04.2001 -

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Muhamad Fadly Shah Bin Noor EffendySenior Technical Sales Specialist