Muhamad Fadly Shah Bin Noor Effendy
Senior Technical Sales Specialist
Subang Jaya, Selangor,10
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Technical Sales Specialist
FC-BIOS Sdn Bhd
Subang Jaya, Selangor, Malaysia
07.2022 - Current
- Involved in customer engagement by administering existing customers for new orders and payments.
- Expanded new business opportunities by exploring new sales clients.
- Providing technical support before, during, and after-sales processes through trouble-shooting issues, product demonstrations, and training sessions such as CME both in government and private facilities.
- Involved in sales strategy development to promote products or services by identifying target markets, conducting market research, and coordinating with marketing teams for effective sales materials.
- Generated weekly sales reports to keep track of performance.
- Staying updated on new products, technologies, and current trends through training programs, workshops, and self-study to provide valuable insights to customers.
- Initiate and deep-dive sales strategies internally to ensure company's profitability.
- Establish contingency plan to boost and maintain sales of existing and new customers by collaborating with customer care teams to ensure customer-centric approach is achieved.
- Achieved 134% from target set by company on first year of joining company.
- Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships
Science Officer (C41) Microbiology
Ministry Of Health Malaysia
07.2021 - 07.2022
- Conduct, analyze, and validate the results for COVID-19 molecular analysis
- Equipped with routine testing in the microbiology and serology section
- Maintain accurate records of all aspects
- Control and administer stock inventory of the reagents and consumables
- Managing the staff and the equipment.
Product Specialist Cum Digital Illustrator
Isolab Sdn Bhd
06.2020 - 06.2021
- Administered existing customers for new orders and payment
- Expanded new business opportunities by exploring new sales clients from different states
- Generated weekly and monthly sales reports to keep track of the performance
- Liaised with QC and Store department to improve products quality and inventory stock management
- Involved in the company's rebranding by increasing its presence in social media through digital marketing and illustration
- Created graphic designs and artwork for various purposes such as marketing materials, advertisement, product packaging, and social media content by using digital illustration software such as adobe illustrator and procreate.
Digital Illustrator
Freelance
Muar Town, Johor, Malaysia (Remote)
01.2015 - 01.2021
- Successfully translated client briefs into visually compelling illustrations that aligned with brand guidelines and messaging goals.
- Developed unique visual concepts that resonated with target audiences, increasing engagement in marketing campaigns.
- Used Adobe Illustrator or Procreate to create poster, fashion designs, brochure for events and fashion boutique.
- Balanced multiple ongoing projects simultaneously, prioritizing tasks based on deadlines and importance levels.
Education
Bachelor of Science - Microbiology
Universiti Putra Malaysia
04.2014 - 04.2020
No Degree - Sains Modul Satu
Kolej Matrikulasi Johor
Tangkak, Johor, Malaysia 04.2001 -
Skills
Relationship Building
Teamwork and Collaboration
Leadership
Sales Planning & Forecasting
Communication
Negotiation
Decision Making
Microsoft Office
Digital Illustration
Adobe Illustrators
Trilingual (Malay, English, Mandarin)
Consultative Sales
Decision-Making
Time management abilities
Customer Service
Relationship Building
Volunteer Experience
- Johor Cold Chain Workshop 2023, Speaker
- Microbes Innovation, And Ideation Challenge 2020, Participants
References
- Wong Pau Ring, Sales Manager (Clinical Department), pauring_wong@fcbios.com.my, +6019-2602 739
- Tan Lee See, Science Officer (Microbiology) C44, irenelstan@yahoo.com, +6016-6660115
Timeline
Technical Sales Specialist
FC-BIOS Sdn Bhd
07.2022 - Current
Science Officer (C41) Microbiology
Ministry Of Health Malaysia
07.2021 - 07.2022
Product Specialist Cum Digital Illustrator
Isolab Sdn Bhd
06.2020 - 06.2021
Digital Illustrator
Freelance
01.2015 - 01.2021
Bachelor of Science - Microbiology
Universiti Putra Malaysia
04.2014 - 04.2020
No Degree - Sains Modul Satu
Kolej Matrikulasi Johor
04.2001 -