MUHAMAD AZIM AZMAN
BATU CAVES
Summary
A Bachelor in Business Administration, (Hons) in Finance graduate, with demonstrated success as an Operations Executive. Proven ability to streamline processes and drive efficiency. Skilled in operations role and an eager learner to make myself valuable in professional and corporate world. Committed to delivering tangible results and contributing to organizational success. Seeking opportunity to leverage expertise in a dynamic environment.
Successfully completed a 6 months tenure as an Operations Manager in Novus Escape Room, Middletown, Delaware, USA from May 2023 - October 2023
Overview
10
10
years of professional experience
Work History
Operations Executive
SUPERDOUGH SDN BHD
08.2022 - Current
- Appointed and were stationed to lead flagship outlet in Middletown, Delaware, USA for 6 months in 2023. Drove operational excellence, boosted profitability, and enhanced brand reputation
- Strategically coordinated daily operations according to objectives and capabilities, effectively allocating resources to meet demands
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth.
- Tended to urgent correspondence to facilitate communication or resolution.
- Drove team engagement to achieve aggressive company targets.
- Quality Control - Ensuring brands and services meet quality standards and implementing quality control measures.
- Data Analysis - Analyzing data to make informed decisions and improved operational performance.
- Customer Relations - Maintaining positive relationships with clients and addressing their concerns.
- Reporting - Providing regular reports and updates to senior management on operational performance.
- Strategic Planning - Contributing to development of long-term operational strategies to support company objectives.
Game Master (Tier 1)
BREAKOUT - REAL ESCAPE GAME
09.2020 - 07.2022
- Enhanced player experience by creating immersive storylines and engaging game content
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes
- Improved game balance by collaborating with development team to fine-tune gameplay mechanics
- Facilitated seamless gameplay experiences, ensuring timely updates and server maintenance
- Lead Team-Building event with crowd of almost 70 pax at one time
Sales Advisor
SMIGGLE STORES MALAYSIA SDN BHD
01.2019 - 01.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Retained excellent customer satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Advisor
Cotton On Kids
01.2014 - 01.2017
- Used POS system to process sales, returns, online orders, and gift card activations
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Helped customers complete purchases, locate items, and joint reward programs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking and/or reorganizing products
- Manage cash register after end of shift to balance and record accurate transactions.
Education
Bachelor of Business Administration (Hons) - Finance
INTERNATIONAL UNIVERSITY OF MALAYA-WALES (IUMW)
WP KUALA LUMPUR08.2022
High School Diploma -
SMK DARUL EHSAN
SELAYANG BARU12.2011
Skills
- Adaptability
- Creative Problem-Solving
- Data Analysis
- Cost analysis and savings
- Effective Time Management
- Leadership
- Microsoft Office
- Oral Communication
- Regulatory Compliance
- Process Optimization
- Strategic Planning
Additional Information
https://www.linkedin.com/in/azmanazim94/
Timeline
Operations Executive
SUPERDOUGH SDN BHD
08.2022 - Current
Game Master (Tier 1)
BREAKOUT - REAL ESCAPE GAME
09.2020 - 07.2022
Sales Advisor
SMIGGLE STORES MALAYSIA SDN BHD
01.2019 - 01.2020
Sales Advisor
Cotton On Kids
01.2014 - 01.2017
Bachelor of Business Administration (Hons) - Finance
INTERNATIONAL UNIVERSITY OF MALAYA-WALES (IUMW)
High School Diploma -
SMK DARUL EHSAN
Similar Profiles
Faizah IsmailFaizah Ismail
Data Understanding Specialist at Byte Precision Sdn BhdData Understanding Specialist at Byte Precision Sdn Bhd
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD