Muhamad Asyraf Bin Radzuan

• 2024-Current (VOC - Escalation Team)
  Scope: Managing and resolving customer issues that cannot be handled by the standard support team. Involves investigating complex problems, collaborating with other departments and clients, and ensuring timely resolution to maintain customer satisfaction. Focuses on identifying areas for improvement in customer service processes and providing feedback to upper management(ops) and clients.
  Skills:
  Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  Enhanced customer satisfaction by resolving issues promptly and professionally.
  Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• 2019-2024 (Admin - Backend)
  Scope: To update appointment related (customer to client - client to customer) and customer purchase inquiry spare parts and accessories.
• 2017-2018 (Inbound)
  Scope: Attending to general inquiry and technical assistance related to the brand (Samsung)

• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Reduced client complaints by implementing a more effective customer service strategy.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.

• Providing technical assistance to customers, troubleshooting issues, and ensuring a positive customer experience.

Skills:

• Involves diagnosing problems, guiding users through solutions, and documenting resolutions.
• Effective communication, problem-solving skills, and a strong understanding of the products/services

Scope:

• Collects, interprets, and disseminates statistical data for various purposes. It focuses on providing reliable data for the government to formulate and implement national policies, trade, commerce, industry, agriculture, and other fields.

Skills:

• Reduced errors in data entry by implementing comprehensive validation checks and procedures.
• Supported administrative staff with data entry, scheduling appointments, and managing phone calls.
• Streamlined billing processes by implementing efficient data entry and organization methods.