MUHAMAD AIEZZAT BIN MOHAMAD HUSAINI
TECHNICAL SUPPORT ENGINEER
A-4-9, PPR INTAN BAIDURI, TAMAN INTAN BAIDURI 52000 KUALA LUMPUR
Summary
A cheerful and active individual that skilled in remote support and technical troubleshooting. Able to increase customer satisfaction, demonstrate problem solving skills and work in a team for over 5 years of experience and resolve the issue or SLA within the specified time.
Overview
6
6
years of professional experience
2
2
Languages
Work History
TECHNICAL SUPPORT ENGINEER
ISIANPADU SYSTEMS SDN BHD
12.2021 - Current
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues
- Diagnosing and solving hardware or software faults and Troubleshooting technical issues such as PC, printer label, printer laser jet, laptop.
- Replacing or repairing parts.
- Responsible for backup and recover data
- Manage storage and File Sharing (Permission Security)
- Resolve the issue or SLA within the specified time
TECHNICAL SUPPORT ENGINEER
CET DEVELOPMENT SDN BHD
12.2018 - 12.2021
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues
- Diagnosing and solving hardware or software faults and Troubleshooting technical issues such as PC, printer label, printer laser jet, laptop.
- Replacing or repairing parts.
- Responsible for backup and recover data
- Manage storage and File Sharing (Permission Security)
- Resolve the issue or SLA within the specified time
Education
No Degree - DIPLOMA IN INFORMATION TECHNOLOGY
POLITEKNIK SULTAN IDRIS SHAH
SUNGAI AYER TAWAR, SELANGOR 04.2001 -
No Degree - CERTIFICATE COMPUTER ENGINEERING TECHNOLOGY
INSTITUT KEMAHIRAN MARA (IKM)
LUMUT, PERAK 04.2001 -
Skills
TECHNICAL SUPPORT
PROBLEM-SOLVING
TEAMWORK AND COLLABORATION
INSTALLING AND CONFIGURING HARDWARE AND SOFTWARE
REMOTE SUPPORT
BACKUP AND RECOVERY DATA
TROUBLESHOOTING PC, LAPTOP & PRINTER
Timeline
TECHNICAL SUPPORT ENGINEER
ISIANPADU SYSTEMS SDN BHD
12.2021 - Current
TECHNICAL SUPPORT ENGINEER
CET DEVELOPMENT SDN BHD
12.2018 - 12.2021
No Degree - DIPLOMA IN INFORMATION TECHNOLOGY
POLITEKNIK SULTAN IDRIS SHAH
04.2001 -
No Degree - CERTIFICATE COMPUTER ENGINEERING TECHNOLOGY
INSTITUT KEMAHIRAN MARA (IKM)
04.2001 -
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