MUHAMAD ZULKARNAIN NORDIN

• Delivered technical support, troubleshooting, and product consultation for construction projects, enhancing customer satisfaction.
• Assisted contractors, applicators, consultants, and sales teams in resolving technical and product application issues, improving project outcomes.
• Investigated customer complaints and site issues, identified potential causes, and recommended corrective actions to enhance product reliability.
• Conduct site inspections, product trials, technical testing and product performance evaluations.
• Support R&D and Product Quality activities through product evaluation, site trials, testing and technical feedback.
• Conduct OJT, product demonstrations and technical briefings for applicators and site personnel.
• Support Business Development and Marketing activities through technical presentations, product demonstrations and customer/project engagement.
• Prepare Technical Application slides, technical reports and presentation materials for internal and external use.
• Maintain technical records and KPI documentation, including customer response and technical support activities.

• Provided technical support and troubleshooting for site-related issues, resolving product application and workmanship concerns.
• Investigated customer complaints of a technical nature, identified potential causes and recommended corrective measures to enhance customer satisfaction.
• Support Product Quality activities by providing technical feedback on product performance, site conditions and application issues.
• Conduct technical training, OJT and product demonstrations for applicators and installers to improve application methods and workmanship.
• Collaborate with Sales and Production teams to ensure proper planning, product selection and application at project sites.
• Support Sales, Business Development and Marketing teams through product presentations, technical consultations and customer engagement.
• Participate in consultant meetings and provide technical clarification on product application, performance and system requirements.
• Participate in product trials, testing and product performance evaluations for new and existing products.
• Provide technical input and feedback for product development and design improvement based on site application and customer requirements.
• Lead and supervise applicators at construction sites, ensuring proper product application and compliance with recommended methods.
• Offered technical input and innovative ideas to enhance site application methods, tools and material utilisation.

• Monitored and supervised on-site works and construction-related activities to ensure compliance with project specifications.

• Coordinated subcontractors and resources, including workers and machinery on site.

• Managed conflicts between labour and suppliers, facilitating resolution to maintain project workflow and positive relationships.

• Ensured optimal use of materials and manpower to decrease unnecessary wastage.

• Ensured delivered construction materials are of specified requirements.

• Prepared daily site reports, captured site progress images, and conducted site measurements to document project status.

• Developed standards for inspections and tests on procedures, overseeing testing methods to uphold quality across all processes.
• Monitored quality control and inspection on site to verify compliance with approved method statements, procedures, specifications, and construction drawings.
• Maintained QA/QC practices through regular checks and inspections to ensure proper implementation of procedures.
• Reviewed material quality on site, ensuring compliance with project specifications and collaborating with procurement to uphold material standards.
• Coordinated site-related issues with clients, consultants, and sub-contractors.