Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
MUHAMAD SYAFIK

MUHAMAD SYAFIK

MANAGER
KUALA LUMPUR

Summary

Reliable Shift Leader with 2 years in Starbuck industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Shift Supervisor

BERJAYA STARBUCK
PETALING JAYA
02.2022 - Current
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Trainer Fiber Optic

Fitect
puchong
09.2021 - 02.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

Education

No Degree -

SPM
SMK BANDAR SRI DAMANSARA 1
07.2016 - 03.2020

Skills

Business Development

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Timeline

Shift Supervisor

BERJAYA STARBUCK
02.2022 - Current

Trainer Fiber Optic

Fitect
09.2021 - 02.2022

No Degree -

SPM
07.2016 - 03.2020

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