MUHAMAD NIZAR BIN NIZAM
SERVICE ADVISOR
Kulim, Kedah,02
Summary
Dynamic professional with strong problem-solving skills and a commitment to continuous learning. Recognized for exceptional communication abilities and a proactive approach to team success, consistently driving positive results. Eager to embrace new challenges while advancing organizational objectives with dedication and enthusiasm. Possesses a solid foundation in administrative tasks, relationship building, and collaborative problem-solving, ensuring valuable contributions to any team environment.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Service Advisor
Mazda Malaysia
11.2019 - Current
- - Coordinate vehicle service appointments and ensure timely completion.
- - Communicate effectively with customers regarding service needs and vehicle status.
- - Identify and resolve customer concerns professionally.
- - Collaborate with technicians to ensure quality and accuracy of service.
- Provided exceptional customer service by diagnosing vehicle issues, leading to improved customer satisfaction and loyalty.
- Coordinated service appointments and effectively communicated repair timelines, enhancing operational efficiency within the service department.
- Managed customer inquiries and complaints through active listening and problem-solving, resulting in timely resolutions and increased retention.
- Conducted thorough vehicle inspections and documented findings, ensuring compliance with safety standards and enhancing service quality.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided expert vehicle maintenance advice to customers, enhancing service satisfaction and fostering long-term client relationships.
- Managed service appointments and workflows, optimizing efficiency and ensuring timely vehicle repairs and maintenance.
- Developed and implemented customer follow-up processes, increasing retention rates and improving overall service engagement.
Education
SKM Level 2 - Automotif Servis Selepas Jualan
MAZDA MECHANIC PROGRAM
BAGAN AJAM PENANG10-2019
IMI INTERNATIONAL DIPLOMA LEVEL 2 - VEHICLE FITTING
MAZDA MECHANIC PROGRAM
BAGAN AJAM PENANG10-2019
SPM - Sijil Pelajaran Malaysia
SMK TAMAN HI TECH
Kulim, Kedah, Malaysia 04.2001 -
Skills
Effective problem-solving skills
Adaptable to new environments
Customer service optimization
Effective communication skills
Clear customer communication
Automotive service management
Conflict resolution skills
Cross-functional teamwork
Client support
Experienced in software utilization
Cost estimation services
Handling customer complaints
CRM software
Problem-solving
Timeline
Service Advisor
Mazda Malaysia
11.2019 - Current
SPM - Sijil Pelajaran Malaysia
SMK TAMAN HI TECH
04.2001 -
SKM Level 2 - Automotif Servis Selepas Jualan
MAZDA MECHANIC PROGRAM
IMI INTERNATIONAL DIPLOMA LEVEL 2 - VEHICLE FITTING
MAZDA MECHANIC PROGRAM