Muhamad Hakimie Zainuddin
Johor Bahru
Summary
Proactive, detail-oriented professional with a diploma in Islamic education, recognized for leadership and academic excellence. Extensive experience in customer service and operations management, delivering exceptional support through positive relationship building and team performance enhancement. Adaptable and patient in high-paced environments, consistently driving success and embracing challenges.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Executive Operation Umrah
Hafiz Travel & Tours
Johor Bahru
06.2024 - 04.2025
- Coordinated and managed Umrah operations ensuring smooth travel arrangements and compliance with religious guidelines.
- Liaised with travel agencies, airlines, and accommodation providers to organize Umrah packages tailored to clients' needs.
- Supervised ground operations including transportation, accommodation, and on-site support during Umrah trips.
- Prepared reports on Umrah operation performance and provided feedback to management for continuous improvement.
Islamic Teacher (Government)
Sekolah Agama Bandar Johor Bahru
Johor Bahru
06.2021 - 10.2023
- Organized and led extracurricular Islamic activities including Quran memorization competitions and community service projects.
- Developed and delivered engaging Islamic education lessons to students of various age groups following the national curriculum.
- Prepared and assessed students' progress through exams, assignments, and presentations aligned with Islamic studies standards.
Service Crew Cum Delivery
Dominos Pizza
Johor Bahru, Malaysia
06.2020 - 05.2021
- Verified orders before and after delivery for accurate, complete records.
- Handled client interactions with friendly professionalism aligned to company standards.
- Apply food hygiene regulations by controlling safe preparation and careful serving.
- Delivered orders on time, strengthening loyalty through timely service.
Retail Supervisor
NTUC Fairprice Singapore
Singapore
08.2017 - 03.2020
- Supervised and trained retail staff to enhance performance and customer service skills.
- Handled customer complaints and inquiries to ensure high levels of customer satisfaction.
- Managed inventory control by overseeing stock levels and conducting regular audits.
- Implemented visual merchandising strategies to increase product visibility and sales.
Service Crew Member
McDonald's
Queenstown, Singapore
01.2017 - 07.2017
- Coordinate hygiene by overseeing routine cleaning and sanitising of tables and counters.
- Plan prep and plating to keep service moving during peak periods.
- Apply food hygiene regulations by controlling safe preparation and careful serving.
- Deliver a warm customer welcome when customers enter the establishment.
Customer Service
Aegis BPO
Medini Johor Bahru
01.2016 - 12.2016
- Handling all inbound calls pertaining to customer general enquiries, complaints, feedbacks and other raising issue related to the company products.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Managed and resolved customer complaints to ensure satisfaction and maintain company reputation.
- Collaborated with other departments to address and resolve customer issues promptly.
Education
Diploma - Islamic Education
Kolej Pengajian Islam Johor
Johor Bahru01.2016
Sijil Pelajaran Malaysia (SPM) -
Maktab Sultan Abu Bakar JB
Johor Bahru01.2012
Sijil Darjah Khas Agama -
Sekolah Agama BBU
Johor Bahru01.2012
Skills
- Customer service and support
- Conflict resolution
- Product knowledge
- Sales assistance
- Microsoft Office proficiency
- Multitasking skills
- Operations management
- Inventory control
- Customer relationship management
- Efficiency in multitasking
- Food safety practices
- Patience and tolerance
Languages
Malay
Proficient
C2
English
Upper Intermediate
B2
Arabic
Intermediate
B1
Custom Section
Johor Bahru, Johor
References
- Mohd Fadzil, Kolej Pengajian Islam Johor, Johor Bahru, +6013-6299293
- Ustazah Sawiah, Pejabat Pendidikan Islam Daerah Johor Bahru, Johor Bahru, +6013-7779664
Hobbies and Interests
- Traveling
- Volunteering
- Cooking
- Reading
Timeline
Executive Operation Umrah
Hafiz Travel & Tours
06.2024 - 04.2025
Islamic Teacher (Government)
Sekolah Agama Bandar Johor Bahru
06.2021 - 10.2023
Service Crew Cum Delivery
Dominos Pizza
06.2020 - 05.2021
Retail Supervisor
NTUC Fairprice Singapore
08.2017 - 03.2020
Service Crew Member
McDonald's
01.2017 - 07.2017
Customer Service
Aegis BPO
01.2016 - 12.2016
Diploma - Islamic Education
Kolej Pengajian Islam Johor
Sijil Pelajaran Malaysia (SPM) -
Maktab Sultan Abu Bakar JB
Sijil Darjah Khas Agama -
Sekolah Agama BBU