Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

MUHAMAD HAKIM

SALES ADMIN
Merlimau, Melaka

Summary

Proactive Sales Administrator offering around 2-year background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results.

Overview

7
7
years of professional experience

Work History

Sales Administrator

One Six Group (Production)
07.2022 - Current
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Consulted with businesses to supply accurate product and service information.

Contractor Telekom (Jointer Cable)

Amm Engineering
05.2021 - 06.2022
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Enhanced team productivity by providing ongoing training and support to junior staff members.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.

Contractor TNB ( Substation Maintenance)

Akkrich Sdn Bhd
01.2021 - 04.2021
  • Performed regular inspections of job sites and subcontractor observance of important safety protocols.
  • Enhanced team productivity by providing ongoing training and support to staff members.
  • Delivered outstanding service to maintain and extend relationships for future business opportunities.

Sales Admin

Bag2u HQ
01.2019 - 12.2019
  • Increased overall project success rate by consistently meeting deadlines and maintaining high-quality work standards.
  • Providing guidance on best practices and technical expertise to support their professional growth.
  • Presented technical concepts clearly and concisely to both technical and non-technical stakeholders during meetings or presentations.
  • Streamlined processes through automation, reducing manual effort and increasing productivity.
  • Supported continuous improvement initiatives by proactively identifying areas for enhancement within the Scaler ecosystem.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Admin

One Six Shah Alam Sdn Bhd
01.2018 - 12.2018
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
  • Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

BBA - Office Systems Management

University Technology Mara (UITM)
Malacca City, Malacca
04.2001 -

Diploma - Office Management And Technology

University Technology Mara (UITM)
Alor Gajah, Malaysia
04.2001 -

Skills

    Sales Support

    Report Generation

    Sales Presentations

    Production Support

    Multitasking Abilities

    Problem-Solving

    Order Processing

    Adaptability and Flexibility

    Teamwork and Collaboration

    Time management abilities

Languages

Malay
Native language
English
Intermediate
B1

Accomplishments

  • Achieved Target Selling by completing RM500K per month with accuracy and efficiency.

Timeline

Sales Administrator

One Six Group (Production)
07.2022 - Current

Contractor Telekom (Jointer Cable)

Amm Engineering
05.2021 - 06.2022

Contractor TNB ( Substation Maintenance)

Akkrich Sdn Bhd
01.2021 - 04.2021

Sales Admin

Bag2u HQ
01.2019 - 12.2019

Sales Admin

One Six Shah Alam Sdn Bhd
01.2018 - 12.2018

BBA - Office Systems Management

University Technology Mara (UITM)
04.2001 -

Diploma - Office Management And Technology

University Technology Mara (UITM)
04.2001 -

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MUHAMAD HAKIMSALES ADMIN