MUHAMAD HAEQAL BIN ADNAN
Customer Care Assistant
Klang, Selangor
Summary
Customer service professional with proven ability to deliver top-tier support and resolve customer issues effectively. Known for collaborative approach and results-driven mindset, adaptable to changing team needs. Skilled in communication and conflict resolution, trusted by colleagues and clients alike. Also attended the M6 & M7 examination workshop conducted by Mr. Mohd Al Adzha Bin Johar to gain deeper insights into the world of stocks
Overview
7
7
years of professional experience
Work History
Customer Care Assistant
Columbia Asia Hospital Bukit Jalil
11.2023 - Current
- Operate multiple-call telephone console and route calls to the appropriate person or department.
- Provide general information on services offered by the hospital.
- Assist guests, patients, relatives, and vendors in navigating to designated departments and personnel.
- Receive complaints and feedback from customers.
- Coordinate and establish monthly task schedule for department
- Document data like parking validation, incoming and outgoing mail, and call logs into Excel for preparation of reports for management
- Coordinate email communications by addressing inquiries and directing messages to relevant departments.
- Conduct presentations and explanations of emergency codes within the department
Customer Service Executive
Daythree Business Services Sdn Bhd
03.2022 - 10.2023
- Call center for Pengurusan Air Selangor, inbound calls.
- Identify and resolve customer issue using applicable software regarding billing, account and water issue.
- Four times as Air Selangor Champion for Customer Service Executive.
Customer Service Executive
U Mobile Contact Centre
05.2020 - 03.2022
- Inbound calls and respond to customer’s issue.
- Identify and resolve customer issue using applicable software regarding network, billing, blacklist status & product.
- Make upselling & cross-selling to customer.
Management Trainee (Finance)
Green Matrix Sdn Bhd
01.2020 - 04.2020
- Assist customers and vendors to prepare invoices, receipts, claims, payment vouchers and other finance documents.
- Provides weekly and monthly report for finance department.
Eksekutif Pelatih Dakwah
Jabatan Hal Ehwal Agama Islam Negeri Sembilan
01.2019 - 12.2019
- Assist in organizing training sessions for mosque officers in Negeri Sembilan twice a month
- Assist in organizing workshops for the preparation of Friday prayer sermons
- Review and update information files for mosques and suraus throughout Negeri Sembilan
- Assist the technical department with applications for new suraus and mosques, renovations of surau and mosque buildings, as well as issues related to waqf land and cemetery land
Marketing Executive (Talent Rakyat)
Bank Rakyat Senawang
10.2018 - 12.2018
- Fresh graduate training for Yayasan Bank Rakyat scholarship student.
- Focus on marketing personal financing products
Education
Bachelor of Business Administration - Islamic Banking & Finance
Universiti Islam Antarabangsa Sultan Abdul Halim Mu’adzam Shah (UniSHAMS)
01.2017
Diploma - Islamic Finance Management
Kolej Islam Pahang Sultan Ahmad Shah (KIPSAS)
01.2014
Skills
Microsoft Office (Word,Excel,Power Point)
Call center experience
Complaint handling
Live chat support
Appointment scheduling
References
- Mani, Arasu, Customer Care Manager, maniarasu.bukitjalil@columbiaasia.com, 014-7008496, Columbia Asia Hospital Bukit Jalil
- Mohd Al Adzha Bin Johar, Remiser Affin Hwang Capital, adzha1388@gmail.com, 017-3351380
Timeline
Customer Care Assistant
Columbia Asia Hospital Bukit Jalil
11.2023 - Current
Customer Service Executive
Daythree Business Services Sdn Bhd
03.2022 - 10.2023
Customer Service Executive
U Mobile Contact Centre
05.2020 - 03.2022
Management Trainee (Finance)
Green Matrix Sdn Bhd
01.2020 - 04.2020
Eksekutif Pelatih Dakwah
Jabatan Hal Ehwal Agama Islam Negeri Sembilan
01.2019 - 12.2019
Marketing Executive (Talent Rakyat)
Bank Rakyat Senawang
10.2018 - 12.2018
Diploma - Islamic Finance Management
Kolej Islam Pahang Sultan Ahmad Shah (KIPSAS)
Bachelor of Business Administration - Islamic Banking & Finance
Universiti Islam Antarabangsa Sultan Abdul Halim Mu’adzam Shah (UniSHAMS)