Overview
Work History
Timeline
Generic
MUHAMAD FIRDAUS SAEDIN

MUHAMAD FIRDAUS SAEDIN

Penang

Overview

10
10
years of professional experience

Work History

CUSTOMS COMPLIANCE SUPERVISOR

DHL Express Malaysia Sdn Bhd
Penang
02.2022 - Current
  • Supervise daily customs clearance operations and a team of staff to ensure accurate, compliant, and timely processing of import and export shipments.
  • Monitor team performance and operational KPIs to ensure service level targets and compliance standards are consistently met.
  • Managed customs compliance projects, including HS code validation, audit preparation, and process improvement initiatives to enhance accuracy and efficiency.
  • Coordinated cross-functional projects with internal teams, customers, and customs authorities to resolve clearance issues and improve workflow performance.
  • Managed escalations related to customs clearance issues, ensuring timely resolution and minimal shipment delays.
  • Liaised and conducted meetings with external stakeholders, including customs officers and customers, to resolve compliance and clearance matters.
  • Detail-oriented customs compliance professional with strong knowledge of import and export regulations, ensuring accurate documentation, tariff classification, and duty compliance. Skilled in facilitating smooth customs clearance, minimizing delays, and maintaining full adherence to regulatory requirements while supporting efficient international trade operations.

CUSTOM COMPLIANCE SPECIALIST

DHL Express Malaysia Sdn Bhd
Penang
01.2018 - 12.2021

CUSTOMS CLEARANCE DATA & CLASSIFICATION

DHL Express Malaysia Sdn Bhd
Penang
01.2016 - 12.2017
  • Performed accurate customs data entry and ensured correct shipment declaration in compliance with regulations.
  • Performed accurate HS code classification for shipments to ensure customs compliance.
  • Verified shipping documents to ensure compliance with customs requirements and regulations.
  • Liaised with internal teams and relevant parties to resolve documentation discrepancies.
  • Liaised with customs and other regulatory authorities for permit applications and reporting.

Timeline

CUSTOMS COMPLIANCE SUPERVISOR

DHL Express Malaysia Sdn Bhd
02.2022 - Current

CUSTOM COMPLIANCE SPECIALIST

DHL Express Malaysia Sdn Bhd
01.2018 - 12.2021

CUSTOMS CLEARANCE DATA & CLASSIFICATION

DHL Express Malaysia Sdn Bhd
01.2016 - 12.2017
MUHAMAD FIRDAUS SAEDIN