Muhamad Faridzuan

Responsible for carrying out work related to the activities of collecting, processing and disseminating data in the fields of macroeconomics, trade, population, demography, human resources and the environment for development planning and national administration.

• Enhanced team productivity by collaborating with colleagues to share knowledge, resources, and best practices.
• Provided excellent customer service by addressing client inquiries promptly and professionally.
• Educated clients about integrated pest management strategies to promote environmentally responsible practices.
• Developed a loyal customer base by consistently delivering exceptional service and fostering trust through transparency and open communication.

Responsible for carrying out work related to the activities of collecting, processing and disseminating data in the fields of macroeconomics, trade, population, demography, human resources and the environment for development planning and national administration.

• Supported efficient route planning with thorough documentation of meter locations and access points.
• Attended safety meetings and took part in safety awareness trainings and programs.
• Repaired non-functioning meters and tested to verify operational status.
• Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
• Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
• Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.

• Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
• Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
• Monitored testing processes, test development and user acceptance testing.
• Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.