Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
MUHAMAD FAIQ BIN RASLEE

MUHAMAD FAIQ BIN RASLEE

Assistant Manager
Sungai Buloh

Summary

I am a personable and enthusiastic professional, boasting a solid background in customer relations.

Overview

12
12
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages

Work History

Sales Response Team

Bank Islam Malaysia Berhad
06.2024 - Current
  • Plan and implement telemarketing activities to promote Bank Islam’s consumer products
  • Gather and analyze financial data in order to provide guidance to customers in their decisions
  • Be actively involved in cross-product sales (term financing, Bank Islam Card & deposit) activities to ensure optimal customer reach
  • Proactively manage and build customer relationship and provide good after sales service via Telesales
  • Process an application form and submit to the relevant operating line – Sales Contributor Team
  • To escalate any fraud attempt detected during the processing of application form and its supporting document
  • Ensure that documents submitted for financing application are properly checked and verified
  • Ensure compliance to the regulatory requirement Bank Negara Malaysia, Security Commission, Bank’s policies, guidelines, procedures and related memo on soliciting sales
  • Prepare reports to Supervisor (AVP Sales Response Team) for performance tracking

Contact Centre & Customer Care

Bank Islam Malaysia Berhad
12.2018 - 05.2024
  • Spearheaded customer service excellence as Assistant Manager at Bank Islam Malaysia Berhad, delivering comprehensive support for banking products including accounts, cards, financing and digital banking via inbound calls
  • Expertly navigated bank systems such as Asscend, Infinithium, RBS, Fast and FOS for prompt issue resolution and account maintenance
  • Skillfully managed and escalated customer complaints, ensuring seamless communication with relevant departments and timely follow-ups within Service Level Agreements (SLAs)
  • Implemented stringent Know Your Customer (KYC) protocols to maintain high standards of customer due diligence
  • Provided authoritative advice on daily transactions, product features, and fraud prevention, enhancing customer trust and safeguarding sensitive information

Assistant Operation

Rayhar Travel Sdn Bhd
01.2017 - 01.2018
  • Streamlined office management, ensuring efficient operations during off-peak seasons without airport duty requirements
  • Expertly managed passport submissions and collections, along with visa printing for Umrah, Hajj, and outbound travel
  • Provided precise translation services for documents between Arabic and Malay
  • Prioritized airport duties, including the preparation of flight tickets and coordination of domestic guest arrivals
  • Conducted comprehensive pre-departure briefings and spiritual guidance for pilgrims at the terminal
  • Maintained a constant presence at the arrival terminal to ensure seamless support for all flight arrivals

Operation Staff

Tabung Haji Travel & Services Sdn Bhd
06.2017 - 09.2017
  • Facilitated domestic guest reception during Operasi Haji Tanah Air (OHTA) 1438H, ensuring seamless entry for Hajj pilgrims and providing dedicated support at the arrival terminal for each flight

Practical Trainee

Malaysian Institute of Translation and Books (ITBM)
01.2017 - 06.2017
  • Spearheaded bilingual translation projects, ensuring accurate and coherent conversion of certificates, documents, and literary works between Arabic and English

Teacher

Sekolah Rendah Agama Al-Alusi
01.2013 - 01.2013
  • Spearheaded comprehensive preparation for UPKK and UPSRA examinations as an Arabic Teacher, ensuring student proficiency and success

Education

Bachelor of Arts Arabic & Communication -

Universiti Sains Islam Malaysia

Sijil Tinggi Agama Malaysia (STAM) - undefined

Maahad Sultan Ahmad Shah Ad-Dini

Skills

Operations management

Timeline

Sales Response Team

Bank Islam Malaysia Berhad
06.2024 - Current

Contact Centre & Customer Care

Bank Islam Malaysia Berhad
12.2018 - 05.2024

Operation Staff

Tabung Haji Travel & Services Sdn Bhd
06.2017 - 09.2017

Assistant Operation

Rayhar Travel Sdn Bhd
01.2017 - 01.2018

Practical Trainee

Malaysian Institute of Translation and Books (ITBM)
01.2017 - 06.2017

Teacher

Sekolah Rendah Agama Al-Alusi
01.2013 - 01.2013

Sijil Tinggi Agama Malaysia (STAM) - undefined

Maahad Sultan Ahmad Shah Ad-Dini

Bachelor of Arts Arabic & Communication -

Universiti Sains Islam Malaysia

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MUHAMAD FAIQ BIN RASLEEAssistant Manager