Muhamad Asraf

*answering calls from passengers arriving at Singapore Airport regarding report of lost and damage luggage.

*tracking the lost luggage using World Baggage Tracing System

*follow up with passengers for tracing update.

*assist passenger to fill out report of lost or damaged luggage.

*handle passengers complaint via phone and emails

*Assist disable passengers to board the plane.

*Assist passenger who would like to check-in using Airasia Kiosk Machine at departure hall

*Assist wheelchair passenger .

* Assist Guest Service Officer to extract wheelchair movement report.

*Send daily report to manager .

• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Recorded contact information of customers and potential customers in internal database.
• Overcame objections using friendly, persuasive strategies.
• Completed daily cold calling and outreach to build sales pipeline.
• Followed up with customers to solicit further sales.
• Built relationships with customers using strong persuasion and active listening skills.
• Recorded and updated customer information in online systems.
• Asked pertinent questions to understand customer requirements.
• Completed daily and weekly sales reporting using assigned tools.

• Overcame objections using friendly, persuasive strategies.
• Escalated concerns or advanced problem calls to management staff.
• Recorded contact information of customers and potential customers in internal database.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Completed daily cold calling and outreach to build sales pipeline.