Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
3
3
years of professional experience
2
2
Languages
2
2
years of post-secondary education
Work History
Branch Manager
Imika Manjung
05.2024 - Current
Oversee the daily functioning of the branch, ensuring that all processes and procedures are followed.
Monitor and manage inventory levels, ensuring optimal stock levels.
Facility Management: Ensure the branch is well-maintained and meets health, safety, and company standards.
Sales Targets RM100,000. I successfully increased the outlet's sales for three consecutive months: RM102,053 in June, RM122,896 in July, and RM125,107 in August. Achieve sales targets for the branch, developing strategies to boost sales and meet company goals.
Recruit, train, and manage branch staff, ensuring they are motivated, skilled, and performing well.
Ensure high levels of customer satisfaction by providing excellent service and addressing any complaints or concerns promptly.
Ensure that the branch complies with all company policies, industry regulations, and legal requirements.
My Sales Crew (MSC)
Coopbank Pertama, Taiping, Perak
08.2023 - 12.2023
Promoted a diverse range of Coop bank Pertama products, including wills (wasiat), CBP Protect, housing loans, Arrahnu, and personal loans.
Actively engaged with a wide customer base, fostering strong client relationships, and proactively identifying sales leads, resulting in increased business opportunities and customer acquisition.
Utilized the 'Spekar' credit reporting system to assess customer creditworthiness, which involved checking ANGKASA's salary deduction system, bank credit information, litigation records, bankruptcy status, and other credit-related data.
Proficiently using the DSR (Debt Service Ratio) system within Microsoft Excel, carefully assessing customer loan eligibility based on their financial capabilities and ensuring that loan products were aligned with customers' financial well-being.
Successfully managed and facilitated the end-to-end loan disbursement process, from application evaluation to approval and disbursement, ensuring a smooth and efficient experience for customers.
Proactively initiated and conducted strategic online promotional campaigns, organized booths at various events, and provided informative briefings to government and private institutions. These initiatives played a pivotal role in expanding our customer base and enhancing brand visibility, ultimately driving sales growth and market presence.
Stay updated on the bank's latest campaigns and product updates to drive sales growth and offer customers accurate information.
Sales Executive
Koperasi Al-Ulum Berhad
04.2022 - 01.2023
Consistently achieved and surpassed sales targets, contributing to a 20% increase in revenue in the past year.
Cultivated and maintained strong client relationships, resulting in a 15% growth in the client base.
Developed in-depth knowledge of financial products, including mortgage options and insurance policies, enabling more informed customer interactions.
Formulated and executed targeted sales strategies, leading to a 25% boost in sales within six months.
Conducted thorough market research, identified key trends, and pinpointed growth opportunities that resulted in a 10% increase in market share.
Successfully initiated and managed online promotions, leading to a 40% increase in online customer acquisition.
Actively participated in industry events and conferences, expanding the client network and securing new contracts.
Education
Diploma Education - Islamic Studies
Selangor International Islamic University College (KUIS)
Bangi, Selangor
04.2021
SPM - undefined
SABK Maahad Al-Maarif Al-Islamiah
Taiping, Perak
01.2016
BBA - Bussiness
Open University Malaysia
Manjung,Perak
04.2023 - Current
Skills
Microsoft Office
References
Chan, Chuan Kang, Area Manager Imika Northern Side, 0105694333
EXTRACURRICULAR INVOLVEMENT
Participant in Samurai Sales by funnel Evo (2024) Participant in “Bulan Koperasi Kebangsaan” BKK22 at MATIC Kuala Lumpur. (2022) Head of “Latihan Bina Insan” program. (2019) - Program Commitee in Persatuan Mahasiswa Pendidikan (2018) Commitee in PERMAPEN Anual Dinner (2017) Commitee in GERKO Fest (2017) Futsal (SUKIS) - Runner up (2019)
ABOUT ME
Gender - Male
Age - 26 years
Address - Batu 52 1/4, Kampung Sungai Batu, 34900, Pantai Remis, Perak, Malaysia
Status - Single
License - B2 D
Mobility - Car
Hobby
Skilled in playing badminton with competitive experience.
Achieved 1st place in the Beruas Parliamentary Closed Badminton Tournament.
Secured 3rd place in the Chuan Open Badminton Championship in Pantai Remis, Perak.
Timeline
Branch Manager
Imika Manjung
05.2024 - Current
My Sales Crew (MSC)
Coopbank Pertama, Taiping, Perak
08.2023 - 12.2023
BBA - Bussiness
Open University Malaysia
04.2023 - Current
Sales Executive
Koperasi Al-Ulum Berhad
04.2022 - 01.2023
SPM - undefined
SABK Maahad Al-Maarif Al-Islamiah
Diploma Education - Islamic Studies
Selangor International Islamic University College (KUIS)