MUHAMAD ARIS BIN HASHIM
DEPARTMENT MANAGER
BATU 9 CHERAS
Summary
Dedicated professional seeking full-time position to utilize strong interpersonal, time management, and problem-solving skills. Passionate about contributing to dynamic team environments and exceeding expectations in fast-paced settings. Committed to continuous learning and growth, with a proven track record of delivering high-quality results under pressure. Ready to leverage diverse skill set to make positive impact within forward-thinking organization.
Overview
2026
2026
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Department Manager
McDonald's Restaurant
01.2022 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Increased customer satisfaction with proactive issue resolution strategies.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager Restaurant
QSR Brands Sdn. Bhd.
01.2015 - 12.2021
- Supervise entry level employee, hiring and training new employee and setting schedule.
- Ensure customer satisfaction and loyalty.
- Performs administrative job duties like paper works report and financial report.
- Overseeing restaurant protocol and procedure for the best quality product.
- Taking inventory, item ordering for costing control.
- To meet regulation requirement like halal and food safety audit.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Part Timer
McDonald's
08.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Kitchen Helper and Stewardess
Pearl Point Hotel
03.2015 - 09.2015
- Kitchen helper and stewardess.
- Banquet as an event organiser team.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Intern
MJ Fatonah, Live Stock Farm
Intern
Trade Wings Plantation Gua Musang
Education
Bachelor in Science (Hons.) - Plantation Technology and Management
Universiti Teknologi MARA (UiTM)
06.2009 - 04.2015
Diploma in Planting Industry Management - undefined
Universiti Teknologi MARA (UiTM)
06.2009 - 11.2012
Sijil Pelajaran Malaysia (SPM) - undefined
SMK KG. AWAH
01.2003 - 12.2008
Skills
Microsoft Word
Certificates And Awards
- Malaysian University English Test (MUET)
- Seasonal Dean Award
Reference
Upon Request -
Timeline
Department Manager
McDonald's Restaurant
01.2022 - Current
Part Timer
McDonald's
08.2017 - 03.2018
Kitchen Helper and Stewardess
Pearl Point Hotel
03.2015 - 09.2015
Assistant Manager Restaurant
QSR Brands Sdn. Bhd.
01.2015 - 12.2021
Bachelor in Science (Hons.) - Plantation Technology and Management
Universiti Teknologi MARA (UiTM)
06.2009 - 04.2015
Diploma in Planting Industry Management - undefined
Universiti Teknologi MARA (UiTM)
06.2009 - 11.2012
Sijil Pelajaran Malaysia (SPM) - undefined
SMK KG. AWAH
01.2003 - 12.2008
Intern
Trade Wings Plantation Gua Musang
Intern
MJ Fatonah, Live Stock Farm
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