MUHAMAD AFIF BIN MUHAMAD FIRDAUS
Network Operation Associate
Shah Alam
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Network Operation Associate
MAXIS Broadband Sdn Bhd
06.2023 - Current
- I support thorough Network Operation as a first-year Network Operation Associate at MAXIS Broadband base Central region (Selangor and KL). My skill set has expanded and my capacity to perform well in fast-paced work settings has been reinforced by this experience.
- Network Monitoring: Continuously monitor network performance using specialized tools to detect and diagnose issues in real-time. Identify and respond to alarms and outages, ensuring minimal disruption to services.
- Troubleshooting: Diagnose network problems and work on resolving connectivity issues, including routing, switching, and configuration problems. Escalate complex issues to senior network engineers or specialized teams when necessary.
- Incident Management: Log and manage network incidents through a ticketing system. Prioritize and resolve incidents according to their impact on services, ensuring timely communication with stakeholders.
- Maintenance and Upgrades: Assist in deploying new network devices and technologies as part of infrastructure upgrades such as Rectifier, battery replacement, and other hardware replacements.
- Documentation: Maintain detailed records of network configurations, changes, and incidents. Update network diagrams and documentation to reflect the current state of the network.
- Collaboration: Work closely with other IT teams, including security, server, and application teams, to ensure seamless network operations. Coordinate with vendors and service providers for third-party support and equipment replacements.
- Security Monitoring: Monitor network traffic for security breaches or unauthorized access. Implement and enforce network security protocols to safeguard the network infrastructure.
Internship (Fiber Technician)
Tumpat Solution Sdn Bhd
08.2022 - 11.2022
- As a member of the management report preparation team, you oversee updating data on a monthly, quarterly, and annual basis and conducting analytical reviews for all nine subsidiaries.
- Being part of a 5-man team that responsible in installing and maintaining fiber optic cable (hands-on) which mainly cover Klang Valley area underground and also premises cabling.
- Assisted seniors and team leader during the 3-stages process of installing fiber optic cables which are pulling, splicing and testing.
- Accommodated in testing and troubleshooting of the completed project during the 2 weeks defect liability period. Maintained previously installed cable to ensure a minimal data loss.
- Gained basic understanding of 2 emulation software, Optical Time Domain Reflectometer (OTDR) and Power Meter Light Sources (PMLS) that is installed in troubleshooting device used by the company.
- Assisted in data networking and network management as well as performed Internet Protocol (IP) data equipment installation and configuration for network traffic flow across 8 sites.
Part time Fiber Optic Technician
PH BOTA Services
10.2021 - 11.2021
- Provide technical assistance in designing and testing of fiber optics during installation at 2 sites located in Ipoh, Perak.
Education
Diploma of Electronic Engineering - Data Transmission and Networking
MARA Japan Industrial Institute (MJII)
01.2019 - 01.2022
SPM (GCSE equivalent) - undefined
SMK Alam Megah
01.2009 - 01.2013
Student of Engineering Competence for Industry 4.0 - undefined
Selangor Human Resource Development (SHRDC)
12.2022 - 02.2023
Skills
- Electrical motor control
- Micro C
- Microsoft Office
- Lean Manufacturing
- SQL Account Software
Network troubleshooting
Wireless communication systems
Routing protocols
Problem resolution
Network configuration
IP networking
LAN configuration
Timeline
Network Operation Associate
MAXIS Broadband Sdn Bhd
06.2023 - Current
Student of Engineering Competence for Industry 4.0 - undefined
Selangor Human Resource Development (SHRDC)
12.2022 - 02.2023
Internship (Fiber Technician)
Tumpat Solution Sdn Bhd
08.2022 - 11.2022
Part time Fiber Optic Technician
PH BOTA Services
10.2021 - 11.2021
Diploma of Electronic Engineering - Data Transmission and Networking
MARA Japan Industrial Institute (MJII)
01.2019 - 01.2022
SPM (GCSE equivalent) - undefined
SMK Alam Megah
01.2009 - 01.2013
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