MUGILAN SUBRAMANIAM

Overview:

Swap Asia is a region's leader in Value-Add Services focusing on creating values in the end-to-end device lifecycles for carriers and manufacturers.

Industry: Transportation, Logistics, Supply Chain and storage.

Solutions: 3PL/4PL Logistic, Device Protection Services, Financial Services, Trade-In Services & Distribution Services.

• To work closely with the business units to gain in-dept understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role is key to understanding the documenting capabilities needed to address business challenges.
• Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks.
• Responsibilities includes a full range of activities from leading small to mid-size of projects to assisting other project managers on large more complex project related to operational business functions that affect team member and providers at the market level.
• Ensure that client needs are analyzed, documented, approved, and delivered as required.
• Understand customer's requirements including business workflows, functional and technical specifications.
• Ensure local, regional and global project management and software development lifecycle methodologies are adhered to.
• Analyze Business requirements and software specifications to Design & develop Test Scripts.
• To closely collaborate with Lead, PM and stakeholder to refine requirement and acceptance.

Projects:

• Warehouse management system
• Integrated with Touch 'N Go (App) for Mobile Device Protection program (Device Insurance).
• Mobile Device Protection Website for different clients.

Overview:

WHIP is a white-label digital platform for car dealerships to win, retain and grow their customer base. The white-label Customer App is complemented by a Service Advisor App and Sales Management App to ensure the entire dealership team is delivering digital excellence for their customers.

• Review project, product specification, enhancement & production incident request.
• Facilitate the necessary discussion with relevant stakeholders to identify and articulate the business outcomes needed for the project, product specification, enhancement & production incident request.
• Facilitate design sessions with the software developers to define solution based on use cases.
• Prepare Requirement Traceability Matrix(RTM) to sync with business requirements, functional specification documents with the participation from Product Manager, Product Owner & System Architect.
• Deliver elements of system design, wireframes, functional documents or other detailed related deliverables.
• Performed gap analysis and constantly assess the performance of the business requirements or objectives.
• Involved in software testing whenever is needed.
• Ensure accurate effort in defining a task and its success criteria, segregation of task between developers & estimating the timeline.
• Acted as Scrum Master to facilitate scrum events like standup, iteration/sprint planning, sprint review & retrospective.

• Review and prepare user requirement documents & presentation for projects, new product developments & process changes in accordance with the business requirements from clients.
• Perform data analysis and implement changes according to business requirement.
• Process Optimization and Process Control.
• Provide technical leadership and solutions for day to day manufacturing issues based upon specific process technical knowledge and skills, focused on process optimization/controls and quality improvements.
• Troubleshoot process errors and quality issues by identifying non-conformance in process parameters and designing hypothesis validation plans by applying process knowledge and Root Cause Analysis methodologies.
• Implement effective process controls and work procedures to achieve manufacturing efficiency through online monitoring of statistical process control (SPC) chart for every process available.
• Product defect reduction, Process specification improvement, Process optimisation, Cost saving projects.
• Capacity Improvement, Customer quality control, CPK improvement, Process troubleshooting, New Product development.
• Certified and trained extensively in problem solving methodologies such as, Agile, SQL, FMEA, SPC, 8D.
• Fish Bone Analysis, 5-Why Analysis, DOE, Lean Six Sigma and JMP Statistical Analysis Software.
• Process Matter Expert (PME) provided consultation in LSS KAIZEN project.