MS Word
Mugilan Ramesh
Operation Officer
Sepang
Summary
Enthusiastic Operation Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operational functionality to align with core business objectives and training in operational competency and excellent managerial skills. Motivated to learn, grow and excel in logistic industry. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Utilize superior communication, presentation to achieve the highest level of customer loyalty and referrals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer and Operation Care Executive
Kuehne-Nagel Sdn Bhd (KLIA)
04.2022 - Current
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Streamlined financial reporting processes for more accurate forecasting and informed decision making.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interacted well with customers to build connections and nurture relationships.
Operations Officer (General Import)
Bollore Logistics Malaysia SDN BHD (KLIA)
12.2017 - 04.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Adhered to social distancing protocols and wore mask or face shield.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Diploma - Information Technology
Megatech International College
Wilayah Persekutuan Kuala Lumpur 06.2015 - 09.2017
Skills
Import/export requirements knowledge
Software
MS Excel
MS Outlook
Timeline
Customer and Operation Care Executive
Kuehne-Nagel Sdn Bhd (KLIA)
04.2022 - Current
Operations Officer (General Import)
Bollore Logistics Malaysia SDN BHD (KLIA)
12.2017 - 04.2022
Diploma - Information Technology
Megatech International College
06.2015 - 09.2017
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