MUGILAN MUNIANDY

· Successfully prepare CBOP requirement for system enhancement and migration,ensuring minimal disruption to CBOP reporting processes when working with internal and external IT vendors

· Demonstrate strong analytical skills by conducting requirement analysis,simplifying CBOP requirement and effectively communicating them to stakeholders and facilitators

· Played a crucial role in User Acceptance Testing (UAT) for system enhancement,providing signoff to stakeholders and validating CBOP transaction.

· Preparing form P,R,BP,BR ,OP and OR forms within stipulated SLAs

· Played crucial role on preparing JFA submission to Bank Negara.

· Ensure all queries by Bank Negara has been tackled and replied within SLA

• Provided valuable assistance and support to the business, addressing issues related to the usage of purpose codes and resolving various queries effectively
• Played a key role in preparing, monitoring, and compiling justifications for amended transactions, ensuring compliance with the New Statistical Reporting Enforcement Framework (SREF) before submission to Bank Negara Malaysia (BNM)
• Took charge of preparing Statement E, F, BP, and BR for submission to CBOP (Central Bank Operation Platform), facilitating smooth compliance with BNM regulations
• Responsibly handled Bank Negara Malaysia queries within the CBOP ESS DSS platform, which involved payments and receipt transactions submitted by branches
• This included correspondence with branches, transaction rectification, and prompt responses to daily queries
• Demonstrated strong oversight by reviewing internal audit reports and ensuring that affected business-as-usual (BAU) processes were updated and brought to closure efficiently
• Actively participated in various User Access Testing (UAT) initiatives for process automation and system enhancements, contributing to improved operational efficiency and functionality.

• Conducted daily FEP Quality Assurance sampling, ensuring compliance with Central Bank regulations and promptly addressing breaches to prevent recurrence
• Played a pivotal role in team development, training and mentoring new members and managers on payment systems and procedures, fostering cohesion and enhancing operational performance
• Efficiently managed the routing of Inward Swift messages through GMG, ensuring timely action, and vital communication across departments
• Supported audit-related initiatives by updating procedures, establishing controls, and maintaining proper documentation, contributing to streamlined audit processes
• Ensured accuracy in figures, postings, and documents, actively participating in continuous improvement efforts and collaborative problem-solving
• Fostered onshore-offshore collaboration to maintain process quality, satisfy customers, and meet service targets
• Successfully executed SWIFT billing tasks and tracked invoices and approvals for future reference
• Created monthly reconciliation files for FCY Inward Payments and reported to regional ASP stakeholders
• Reconciled daily outstanding FX rates to minimize cancellation losses to the bank, customers, and business
• Monitored processing queues during new product launches, identifying issues and offering recommendations for improvement
• Led the successful migration of Malaysia Payments Cables to Hyderabad and Bangalore, achieving seamless operations
• Implemented a paperless approach, encouraging the team to use online databases and email for historical documents and Swift messages, improving efficiency and reducing costs

• Successfully prepared EPF Redemption Statements for both external and internal customers, facilitating the withdrawal of EPF funds for housing loan full or partial settlement, as well as monthly withdrawal schemes
• Efficiently prepared Loan Redemption Statements for both internal and external customers, ensuring transparency in loan settlement processes
• Effectively responded to requests from lawyers, providing loan redemption statements with or without breakdowns for their clients, serving their needs for loan settlement, refinancing, and sub-sale purposes
• Managed end-to-end mortgage and unsecured loan settlements, streamlining the process for customers and ensuring a smooth transaction experience
• Additionally, handled customer complaints related to mortgage loans, offering support to both conventional and Amanah Malaysia branches to resolve issues promptly.