Mughilen Richard Raj

EHS Leader | Driving OSHMS, HIRARC & CHRA Excellence in High-Risk Railway Operations (Traction, OCS, Signaling) with Strong Focus on Compliance, Risk Management & Continuous Safety Improvement

• Directed post-accident investigations and prepared reports to identify possible accident causes and hazards.
• Championed continuous improvement efforts related to health and safety processes, driving a culture of innovation in risk reduction strategies.
• Developed and implemented safety awareness communications between workers and management to increase hazard awareness.

• Legal entity name (previously known as) – BOMBARDIER TRANSPORTATION, MALAYSIA

• Led end-to-end EHS implementation across 4 major railway projects (KLAV 27, MLR, KVMRT, KLIA APM), ensuring 100% compliance with regulatory, client, and corporate safety requirements.
• Provided EHS advisory to cross-functional teams operating in 24/7 shift environments, strengthening safety practices and improving overall site safety performance.
• Successfully managed high-risk operations including 750V DC traction power-up testing and train commissioning, ensuring zero major incidents through strict risk control and supervision.
• Oversaw safety for heavy lifting, loading, and offloading of train cars, ensuring 100% HIRARC completion and communication prior to execution.
• Established and drove EHS objectives and KPIs, contributing to continuous improvement in safety performance and reduction in incident rates.
• Conducted regular inspections and field leadership activities across multiple sites, enhancing hazard identification and reducing unsafe conditions and behaviors.
• Led and supported incident investigations (RCA/ICAM), delivering actionable insights and ensuring effective implementation of corrective and preventive actions.
• Analyzed safety data and performance trends, producing reports for management and supporting data-driven decision making.
• Advised senior management on EHS strategies and policies, strengthening organizational safety culture and compliance with OSHA and international standards.

Company: Alstom Malaysia (formerly Bombardier Transportation

Malaysia)

Selected Achievements

• Led global HSE implementation for Rail Control Solutions (RCS) Division, with extended regional responsibility across APAC & SEA-WMA for Signalling and Rolling Stock operations.
• Developed and drove long-term HSE strategies, KPIs, and performance metrics to enhance organizational safety resilience and continuous improvement.
• Introduced and implemented Practical Safety Methodology, enabling proactive risk management beyond traditional lagging indicators.
• Managed HSE for multi-disciplinary railway projects including civil construction, track works, and rolling stock, ensuring full compliance with regulatory and client requirements.
• Acted as key liaison with clients and local authorities, ensuring alignment on HSE standards and statutory obligations.
• Supported projects with critical documentation (Inspection Checklists, Project Safety Plans, Monthly Reports, Training Materials) and ensured effective implementation.
• Participated in and led incident investigations (including occupational & commuting accidents) across head office and multiple project sites.
• Drove safety culture initiatives, particularly among blue-collar workforce, aligned with Malaysia regulatory requirements and Bombardier Group HSE standards.
• Conducted enhanced inspections beyond legal requirements, strengthening risk control and operational safety assurance.
• Performed internal audits and safety assessments, working closely with management to close HSE actions effectively.
• Led and supported routine EHS activities including toolbox talks, safety inductions, safety committees, and awareness campaigns.
• Contributed to the design and launch of the first HSE Mobile Application in Bombardier Transportation, improving safety reporting and engagement.

Achievements

• Co-developed and successfully launched the first HSE Mobile App, enhancing digital safety reporting and operational efficiency.
• Strengthened competencies in communication, stakeholder influence, reporting, and presentation.
• Advanced skills in problem-solving, emotional intelligence, and regulatory compliance.
• Developed strong expertise in Malaysia HSE regulations and railway safety systems.

• Improved call center efficiency by reducing response and resolution time by up to 20%, ensuring timely handling of customer inquiries and support requests.
• Successfully managed complex and escalated cases, achieving high customer satisfaction ratings (>90%) through professional and solution-driven approach.
• Delivered accurate product, service, and pricing information, contributing to enhanced customer experience and retention.
• Developed and analyzed performance reports (call handling time, satisfaction scores), driving data-driven improvements and KPI tracking.
• Optimized call routing processes, improving first-call resolution rate and reducing misrouted calls.
• Led and coached teams to increase productivity, resulting in improved service quality and operational performance.
• Mentored and developed staff, with multiple team members progressing into supervisory and leadership roles.
• Implemented policies and process improvements, enhancing operational efficiency and customer interaction standards.
• Maintained system reliability and uptime, ensuring minimal operational disruption and maximum productivity.
• Conducted demand forecasting and trend analysis, supporting proactive decision-making and supply chain planning.