Mugambigai Ramasundram
KUALA LUMPUR, MALAYSIA
Summary
Insightful Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ASST MANAGER, MSB BUSINESS DEVELOPMENT
Merchantrade Asia Sdn Bhd
02.2025 - Current
- Company Overview: Oversee international partnerships, the payout network, Malaysian banks, Western Union services, and eRemit digital remittance ensuring seamless collaboration and mutual growth for global reach
- I am well-versed in managing internal stakeholders and consistently providing effective solutions
- In addition to these responsibilities, handle eRemit's digital remittance services, ensuring a smooth and user-friendly experience for our customers by implementing UI/UX designs. Onboarded additional 30% of customers through this initiative
- This requires a deep understanding of both the technical and compliance aspects of digital finance
- At the end of each year, collaborate on the revenue budget, meticulously planning to meet our financial targets
- Monitor our performance against these targets throughout the year, implementing strategies by performing market expansion revenue to ensure we achieve our goals
- My work is driven by a strong commitment to excellence and a proactive approach to problem-solving
- Strive to enhance our operational efficiency, strengthen our partnerships, and drive the success of our digital remittance services
- Overall, my diverse skill set and experience enable me to oversee these multifaceted operations effectively, contributing to the continued success and growth of our organization
- Work closely with all relevant departments, including sales, marketing, and operations, to effectively integrate business plans and ensure alignment with organizational goals
- Monitor and evaluate the performance of branches and digital remittance, ensuring that performance targets are met and identifying areas for improvement and to uncover trends, opportunities, and challenges
- Plan and coordinate seasonal promotional campaigns, ensuring that all relevant departments are aligned and prepared to execute the campaign effectively
- Oversee international partnerships, the payout network, Malaysian banks, Western Union services, and eRemit digital remittance ensuring seamless collaboration and mutual growth for global reach
- I am well-versed in managing internal stakeholders and consistently providing effective solutions
- In addition to these responsibilities, handle eRemit's digital remittance services, ensuring a smooth and user-friendly experience for our customers by implementing UI/UX designs
- This requires a deep understanding of both the technical and compliance aspects of digital finance
- At the end of each year, collaborate on the revenue budget, meticulously planning to meet our financial targets
- Monitor our performance against these targets throughout the year, implementing strategies by performing market expansion revenue to ensure we achieve our goals
- My work is driven by a strong commitment to excellence and a proactive approach to problem-solving
- Strive to enhance our operational efficiency, strengthen our partnerships, and drive the success of our digital remittance services
- Overall, my diverse skill set and experience enable me to oversee these multifaceted operations effectively, contributing to the continued success and growth of our organization
ASST MANAGER, CORRESPONDENT PARTNERSHIP & EREMIT
Merchantrade Asia Sdn Bhd
11.2021 - 01.2025
- During my tenure as Asst Manager of Correspondent Partnership, and later as current role, I performed the same core responsibilities, including managing international partnerships, overseeing remittance integrations, coordinating with internal departments, and driving key projects to ensure seamless operations and business growth
- Engaging and strategizing in marketing activities for all remittance products for certain countries
- Overseeing and monitoring eRemit transactions, running campaigns every month to achieve eRemit targets
- Overseeing and monitoring IMTO transactions and adjusting the FX and fee to achieve IMTO and Inbound revenue and transactions
- Decision Making in commercial and FX margin and other business-related matters
- Projects - MERS System, eRemit app and website enhancement (UI/UX)- ongoing, Student Payment Services - Phase 2 ongoing, Straight Through System
SENIOR EXECUTIVE, CORRESPONDENT PARTNERSHIP UNIT
Merchantrade Asia Sdn Bhd
08.2021 - 10.2021
- Engaging with new international partners and Malaysian banks and international partners for preliminary discussions such as network details, fee confirmation, and law of the jurisdiction
- Managing remittance partners for both Merchantrade Asia (Malaysia) and KLIQ (Singapore - subsidiary company)
- In charge of SOP of the department
- Presenting Partner's Business Profile and other business-related slides to Managing directors and Chiefs
- Coordinating, raising, and sorting concerns with legal, compliance, internal audit, external audit, treasury, cash unit, technical, advertisement dept, and BNM
- Oversaw the API Integration process between the Internal IT team and the partner's IT Team along with finalizing the launching plan for each month
- Coordinated with key Internal departments and resolved issues on any matter in the international remittance business including funding, support and Finance issues
- Strategizing the business module based on the transaction trend to achieve the KPI
- Ensured all the post-launch issues were settled within 3 working days including treasury, support, legal and compliance issue
- Prepared reports and papers for submission to the senior management committee and Board of Directors Meeting
- Contributing ideas by analyzing international partner's transactions performance on regular basis to achieved the KPI
- Projects - Tableau Dashboard System, Onboarding & Launching International and domestic partners, Mtradenet system development and Whitelisting Wallet payment
EXECUTIVE, CORRESPONDENT PARTNERSHIP UNIT
Merchantrade Asia Sdn Bhd
07.2018 - 07.2021
- Ensuring the onboarding process - NDA signing, Exchanging completed due diligence documents, compliance clearance
- Ensured onboarded partners selection criteria qualification such as legally permitted and not in the countries sanction list
- Prepared presentation for Counter Trade Evaluation Committee (CTEAC)/ management approval
- Ensured appropriate compliance process is done on the new onboarding international partners to be present to the Management Committee
- Handle and follow up Send and Receive partner's Annual Review process promptly
- Develop and maintain files for each Send/Receive Partner and Undertake compilation for annual reviews for internal and external (Bank Negara Malaysia) audits
- Projects - IMTO Dashboard System
Education
STPM -
Sekolah Menengah Kebangsaan Dato Mansor
01.2013
Bachelor OF Degree - International Business (Hons)
University Malaysia Perlis
Malaysia01.2017
Skills
- Detailed Oriented
- Quick learner
- Interpersonal Skills
- Strategic and Leadership Skills
- Customer Relations
- Good Work Ethic
- Time Management Skills
- Research and Analysis Skills
- Sustainability
- Problem-solving and Decision making
- Staff training and development
- Policy implementation
- Data analysis
Certification
LCCI Accounting (2011), Positive workplace engagement (2022), Communication skills, cooperation and conflict management (2022), AML/CFT/CPF and TFS regulatory requirements (2024), Project management foundations (2024), Email marketing strategy, cold list (2025), Email and newsletter marketing strategy (2025), Email marketing: strategy and optimization (2025), Data analytics foundation (2025), Mandarin Chine 1 (2022), Professional English (2022), Korean for beginners (2022)
Accomplishments
- Eliminated the gap between all internal departments and business department.
- Established Forward Booking between partners & Merchantrade treasury team.
- Introduced Launch Notification templates to notify all internal departments upon launching a new partner.
- Completed projects: 95 partners onboarded which supported an increase in overall revenue by 180%.
- Ongoing: MTRADENET dashboard solution, eRemit app and website enhancement.
Proficiency
80%, 100%, 100%
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
ASST MANAGER, MSB BUSINESS DEVELOPMENT
Merchantrade Asia Sdn Bhd
02.2025 - Current
ASST MANAGER, CORRESPONDENT PARTNERSHIP & EREMIT
Merchantrade Asia Sdn Bhd
11.2021 - 01.2025
SENIOR EXECUTIVE, CORRESPONDENT PARTNERSHIP UNIT
Merchantrade Asia Sdn Bhd
08.2021 - 10.2021
EXECUTIVE, CORRESPONDENT PARTNERSHIP UNIT
Merchantrade Asia Sdn Bhd
07.2018 - 07.2021
STPM -
Sekolah Menengah Kebangsaan Dato Mansor
Bachelor OF Degree - International Business (Hons)
University Malaysia Perlis
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