Mudita Tan
Kuala Lumpur,Selangor
Summary
A proactive Junior HR Executive with hands-on experience in employee relations, training, and streamlining HR processes. Skilled in conflict resolution, onboarding, and ensuring compliance with employment laws. Passionate about improving employee satisfaction through effective problem-solving and always looking for ways to enhance processes and outcomes. Eager to continue growing in HR career and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Junior Human Resources Executive
LLK Tech Consultancy
11.2022 - Current
- Facilitated open communication between APAC employees and management, addressing concerns quickly and mediating conflicts when necessary. Handled employee relations issues, including investigations and disciplinary actions, and conducted exit interviews to gather insights for future improvements.
- Developed and delivered training sessions for staff, managers, and executives. Worked closely with different teams to create tailored training programs that improved skills and competency across the board.
- Led the onboarding of new employees, making sure smooth integration into the company culture. Trained managers on how to coach and discipline staff, helping to monitor and improve employee performance.
- Oversaw the implementation of HR services, policies, and programs, and managed the HR team to ensure tasks and initiatives were completed efficiently.
- Stayed up-to-date with relevant regulations to ensure all hiring practices were legally compliant. Streamlined HR processes by automating tasks and implementing HR software, making operations more efficient and compliant.
Senior Customer Relationship & Ops Executive
RPG Commerce
06.2020 - 07.2022
- Developed innovative solutions to complex issues, leading to better inter-departmental performance and overall efficiency. Participated in cross-functional teams to enhance customer satisfaction across the company.
- Resolved customer complaints with empathy, boosting loyalty and repeat business. Actively listened to customers, building rapport that increased retention rates and garnered positive feedback. Enhanced satisfaction by promptly addressing concerns and updating the FAQ section to reduce inquiry volume.
- Trained and mentored new Customer Service Representatives, ensuring they understood company policies, procedures, and best practices. Conducted onboarding sessions to maintain a consistent level of service across the team, helping new hires integrate smoothly.
- Analyzed customer service metrics to spot trends and develop strategies for ongoing improvement. Recommended and sourced out-of-stock products based on customer requests, further enhancing customer satisfaction.
Retail Marketing Intern
Cycle & Carriage Bintang Sdn Bhd (Mercedes Benz)
01.2019 - 03.2019
- Contributed fresh ideas in brainstorming sessions, leading to innovative marketing initiatives. Researched competitor trends and shared insights with supervisors to inform strategy.
- Assisted in planning and executing successful product launch events, providing logistical support for trade shows, and coordinating with vendors to secure promotional items that boosted brand visibility.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts. Helped develop an RSVP system for campaigns, which significantly increased online engagement and customer satisfaction.
Education
Bachelor of Communications (Hons) - Corporate Communications
Lancaster University
United Kingdom01.2020
Bachelor of Communications (Hons) - Corporate Communications
Sunway University
Kuala Lumpur, Malaysia01.2019
Skills
- Onboarding Processes
- HR analytics
- Employee Relations
- Employment law compliance
- Career Development
- Succession Planning
- Employment Recordkeeping
- Talent management
Employment Gap Explanation
Career Transition and Personal Development | July - Nov
- Took a 4-month break to recover from health concerns and reassess career goals.
- Actively pursued job opportunities while completing online courses and conducting industry research to build relevant skills for a new career path.
Certification
- Instructional Design: Models of ID (2014) Training - Issued Jun 2024
- ISO 9001: 2015 Standard Operation Procedure Training - Issued Nov 2023
Hobbies
- Piano
- Music
- Travel
- Running/Outdoor sports
Languages
English
Native language
Chinese (Mandarin)
Upper intermediate
B2
Malay
Upper intermediate
B2
Japanese
Beginner
A1
References
Available upon requests
Timeline
Junior Human Resources Executive
LLK Tech Consultancy
11.2022 - Current
Senior Customer Relationship & Ops Executive
RPG Commerce
06.2020 - 07.2022
Retail Marketing Intern
Cycle & Carriage Bintang Sdn Bhd (Mercedes Benz)
01.2019 - 03.2019
Bachelor of Communications (Hons) - Corporate Communications
Lancaster University
Bachelor of Communications (Hons) - Corporate Communications
Sunway University
- Instructional Design: Models of ID (2014) Training - Issued Jun 2024
- ISO 9001: 2015 Standard Operation Procedure Training - Issued Nov 2023
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