Muazzam Aqmal Yusopp
Shah Alam,10
Summary
Skilled in quality assurance practices, adept at collecting, analyzing, and modeling physical samples and digital data. Meticulous attention to detail guarantees adherence to top-notch quality standards. Proficient in inspecting operations, employing critical thinking and sound judgment to identify and rectify deficiencies. Possessing a 4-year career track record, have acquired extensive expertise in this field, rendering myself a valuable asset to any organization in need of a dedicated and knowledgeable QA professional.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Quality Assurance
ByteDance
Kuala Lumpur, Kuala Lumpur
10.2021 - Current
- Build quality assessment processes and conduct quality assessments by ensuring and evaluating the delivery quality of BPO moderators reviewing content
- Conduct root cause data analysis and provide key actions to improve processes
- Participate in the development of quality inspection standards and continuously optimize the process and platform
- Enhance moderation policy and work closely with operations and governance teams
- Provide structural feedback, support, and act as a trusted point of contact for external stakeholders
- Working closely with the QA Market leader, Training & SOP teams, understanding and resolving issues/blockers on moderation quality
- Participate in different projects as and where required, identify shortcomings or opportunities, provide suggestions from a moderation quality improvement viewpoint.
Search Operation Specialist
ByteDance
Kuala Lumpur, Kuala Lumpur
03.2021 - 10.2022
- Improve TikTok users' search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements
- Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents
- Review the types of bad search cases and rate the quality of the results
- Provide ideal search labeling results and suggestions for policy improvement.
Education
Diploma in Logistic Management -
UNITAR International University
Kelana Jaya 04.2001 - 01.2019
Skills
- Problem-Solving: Proficient in identifying challenges, researching solutions, and implementing measures to prevent future issues
- Team Collaboration: Effective in working collaboratively within diverse teams to achieve goals
- Adaptability: Flexible in adapting to changing circumstances and overcoming challenges
- Microsoft Office: Able to operates microsoft office software for daily workflow
Certification
Conflict Management, ByteDance, 2023
Accomplishments
- Won Shooting Star award during 4 years of tenant.
- Achieved KPI metrics monthly
- Maintaining project performance at 95-100% accuracy after the project introduced
Timeline
Quality Assurance
ByteDance
10.2021 - Current
Search Operation Specialist
ByteDance
03.2021 - 10.2022
Diploma in Logistic Management -
UNITAR International University
04.2001 - 01.2019
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