MU’AZ BIN MOHD RADZI
Alor Star, Kedah
Summary
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Seeking to transition into new field where these transferrable skills can drive impactful results.
Overview
6
6
years of professional experience
Work History
Retail Management Trainee
Kaison Furnishing Sdn. Bhd.
01.2023 - Current
- Manage stocks at the selling floor and store room according to the company standard operating procedure
- Oversee cashier counter including assisting the cashier regarding cashiering mistake, exchanging items from customers and handling cash of sales money
- Conduct daily operations and other supervisory duties such as opening and closing store, merchandising restocking, stock receipt report and sales report
- Administration part including payroll worksheet, petty cash, cash audit and maintenance report
- Assist in providing on-the-job training for new and existing staff when required
- Plans monthly duty roster and ensures sufficient allocation of manpower resources
- Working in team and individually
Personal Banker Wealth
RHB Bank Berhad
03.2021 - 07.2022
- Meet monthly sales target by promoting bank’s products such as Investment products and Banca products through calling and walk in clients
- Develop and maintain relationship with high net-worth clients
- Advise clients on a wide range of financial topics including savings, investment and retirement planning
- Offers solutions to the clients and cross-sell banking products and services to existing clients
- Assist clients in managing their portfolios and give guidances on market trends and investment strategies
- Received early confirmation from management due to the excellence performance during probation
- Working in team and individually
Sales Assistant
Kaison Furnishing Sdn. Bhd.
09.2019 - 12.2019
- Stock shelves with merchandise items
- Maintain store displays to ensure they are visually appealing and follow company guidelines for product placement and promotions
- Stay up-to-date on products features, specifications and trends to effectively inform customers and help them make decisions
- Address customer’s inquiries and complaints
- Working in team and individually
Front Office Assistant
DashBox Hotel
09.2018 - 12.2018
- Greet and welcome guests in a good manner
- Handle incoming calls and emails, directing them to the relevant departments or personnel, and ensuring prompt follow-up
- Handles the Front Desk operation such as performs check in & check out smoothly for the hotel guests during arrival and departure
- Perform new room reservation, room assignment, room change procedure, bookings and ensure all data are completely recorded in hotel system
- Address guest’s inquiries, complaints and request promptly
- Perform night audit during night shift
- Working in team and individually
Education
Master of Business Administration (MBA) -
Universiti Malaysia Pahang
03-2022
Bachelor of Science (Hons) - Hotel Management
Universiti Teknologi MARA (UiTM)
04-2019
Skills
- Customer Service
- Interpersonal Skills
- Financial Advising
- Banking Ethics
- Complaint Handling
- Cashiering
- Staff Training
Languages
Malay
Native language
English
Proficient
C2
Timeline
Retail Management Trainee
Kaison Furnishing Sdn. Bhd.
01.2023 - Current
Personal Banker Wealth
RHB Bank Berhad
03.2021 - 07.2022
Sales Assistant
Kaison Furnishing Sdn. Bhd.
09.2019 - 12.2019
Front Office Assistant
DashBox Hotel
09.2018 - 12.2018
Master of Business Administration (MBA) -
Universiti Malaysia Pahang
Bachelor of Science (Hons) - Hotel Management
Universiti Teknologi MARA (UiTM)
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