Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
GeneralManager
MUAFIZAH THAMRIN

MUAFIZAH THAMRIN

Ipoh,Perak

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Shift Manager

Starbucks Berjaya Company
Ipoh
05.2018 - 03.2024
  • Maintained workplace safety by observing occupational and environmental health requirements.
  • Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
  • Led training sessions for new hires, focusing on customer service excellence and operational procedures.
  • Monitored inventory levels closely, placing timely orders to avoid stockouts and excess inventory.
  • Analysed sales data to identify trends, adjusting staffing levels and stock orders to meet demand.
  • Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.

Full Timer Barista

Starbucks Berjaya Company
Ipoh
05.2017 - 05.2018
  • Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
  • Maintained highest standards of conduct and personalised customer service.
  • Managed peak morning custom with accurate, efficient, levelheaded service.
  • Received and accurately processed customer payments.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
  • Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.

Education

STPM- Kesusasteraan - undefined

SMK Raja Chulan
Ipoh

Sijil Pelajaran Malaysia - undefined

SMK Seri Ampang
Ipoh

Skills

Organization Development (Advanced)

Accomplishments

  • Coffee Cupping Day, BlueCoffee café, 2024
  • Pove Over & Latte art (Coffee Master Advanced), Starbucks Berjaya Company, 2019 & 2023

References

Terence Sahaya Raja, Starbucks Berjaya Company, District Manager (Ipoh), 018-2113100, terence@starbucks.com.my

Timeline

Shift Manager

Starbucks Berjaya Company
05.2018 - 03.2024

Full Timer Barista

Starbucks Berjaya Company
05.2017 - 05.2018

STPM- Kesusasteraan - undefined

SMK Raja Chulan

Sijil Pelajaran Malaysia - undefined

SMK Seri Ampang

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MUAFIZAH THAMRIN