Experienced Call Centre Agent and Counter Cashier with a strong background in customer service, conflict resolution, and sales support. Demonstrated ability to handle cash transactions accurately, provide knowledgeable product advice, and resolve customer issues efficiently. Proven track record of maintaining calm under pressure and delivering exceptional customer support. Skilled in active listening, team collaboration, and data entry. Committed to enhancing customer satisfaction and achieving sales targets. Seeking opportunities to leverage skills in a dynamic environment focused on customer service excellence.
Hi, I’m
MST MARUFA AKTER MIM
Puchong
Summary
Overview
3
years of professional experience
Work History
Genex (Robi)Dhaka, Bangladesh
Call Centre Agent
07.2025 - 01.2026
Job overview
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
Babuland Indoor PlaygroundDhaka, Bangladesh
Counter Cashier
11.2024 - 05.2025
Job overview
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Provided friendly customer service, answering queries and directing customers to products.
- Completed daily records updates to track sales and accurate payment totals.
Safe Women Of BangladeshDhaka, Bangladesh
Volunteer
02.2024 - 01.2025
Job overview
- Responded to guest questions about current facility events and future offerings.
- Communicated with team members using radio receivers.
- Controlled crowd movements in safe, organised manner following established schedule.
Monosheba: Organization Of Humanity And MentalDhaka, Bangladesh
Volunteer
07.2023 - 01.2025
Job overview
- Complied with health and sanitation practices and procedures.
- Monitored guests for aggressive behaviour, escalating to security personnel for safety.
- Guided patrons during emergencies, following company procedures.
- Evacuated indoor spaces in orderly fashion for crowd control.
Education
Alfa University CollageSubang Jaya, 10
Bachelor of Science from Bachelor Of Science In Hospitality Management
2026 - Current (5 education.months_Label)
University Overview
University Of DhakaSahbagh, Dhaka, Bangladesh
Bachelor of Science from Bachelor Of Science In Nutrition And Food Science
2022 - 2025 (3 education.years_Label)
University Overview
Milestone CollageUttara, Dhaka, Bangladesh
Higher Secondary Certificate from Science
2019 - 2021 (2 education.years_Label)
University Overview
Gobindaganj Govt High SchoolGobindaganj, Gaibandha, Rangpur, Bangladesh
Secondary School Certificate from Science
2017 - 2019 (2 education.years_Label)
University Overview
Skills
- Customer service
- Active listening
- Conflict resolution
- Team collaboration
- Sales support
- Cash handling
- Customer communications
- Patient and calm
- Customer support and complaint handling
- Resolving issues
- Sales and target-driven
- Live chat
- Data Entry
Languages
English
Upper Intermediate
B2
Bengali
Proficient
C2
Urdu
Advanced
C1
Interests
- Cooking
- Photography
- Learning Languages
- Volunteering
- Travelling
- Baby Handling
Timeline
Call Centre Agent
Genex (Robi)
07.2025 - 01.2026
Counter Cashier
Babuland Indoor Playground
11.2024 - 05.2025
Volunteer
Safe Women Of Bangladesh
02.2024 - 01.2025
Volunteer
Monosheba: Organization Of Humanity And Mental
07.2023 - 01.2025
Alfa University Collage
Bachelor of Science from Bachelor Of Science In Hospitality Management
2026 - Current (5 education.months_Label)
University Of Dhaka
Bachelor of Science from Bachelor Of Science In Nutrition And Food Science
2022 - 2025 (3 education.years_Label)
Milestone Collage
Higher Secondary Certificate from Science
2019 - 2021 (2 education.years_Label)
Gobindaganj Govt High School
Secondary School Certificate from Science
2017 - 2019 (2 education.years_Label)