M.S.Parimala Mani

• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Coordinate and assist the sales team in managing daily tasks and sales operations.
• Process and manage customer inquiries and requests for quotes, ensuring accurate information is provided promptly.
• Process customer orders and ensure they are accurately entered into the system.
• Track orders and follow up with customers to ensure delivery satisfaction.

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Streamlined sales processes for improved efficiency and customer satisfaction.

· Meet with new residents to coordinate move-in as assigned by

· Director of sales.

· Manage the occupancy process from receipt of deposit to move in,

· Continuously promoting the community to that individual.

· Help facilitate in making transitions smooth as possible.

· Prepare closing packets and coordinate all aspects pertaining to scheduling move-ins and develop move-in guide.

· Facilitate the selections process, based upon current Life space

· Standard selections and operating procedures.

· Maintain knowledge of and follow all company policies and procedures.

· Keep all appropriate parties apprised of move-in dates and possible adjustments.

· Communicate with the sales team and new resident to assure

· Destinations are ready for move-in.

· Ensure previous issues are addressed and resolved in a timely

· fashion

· Maintain positive, consistent communication with departments and corporate staff.

• Handled incoming phone calls and answered questions from callers.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Answered over calls each day on multi-line telephone systems, supporting communication needs of staff members.
• Documented all type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
• Provide full admin support to the team and department
• Perform data entry, documentation, printing and filing duties.
• Maintain a proper and user friendly filing and document control system for recording and tracking of all documents
• Maintaining a database, ensuring that records are complete and current Maintaining a database, ensuring that records are complete and current Issue and verify invoices and payment vouchers
• Verify taxes and other deduction for subcontractor’s payment to make sure all implementation on ISO 9001 & 45001 is maintained properly.

• Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
• Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
• Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
• Achieved company-wide alignment on established standard operating procedures by providing guidance and support to all relevant stakeholders throughout the organization.
• Assist in the day to day operations of the department
• Ensure that audits are managed and handled professionally

• Wrote, reviewed and approved documents to preserve quality assurance.
• Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
• Performed internal audits to maintain operating procedure and regulatory standards compliance.
• Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
• Attendance, visit suppliers to resolve quality issues
• Conduct training for new quality inspectors
• Explain how to use equipment and solve any equipment problems with inspector
• Handle and resolve customer complaints with Qa inspector
• Provide leadership in product quality control