Muhammad Shahiddin Che' Mad
Nilai
Work Preference
Summary
Strategic IT Project Manager with 19 years of experience delivering complex projects on time and within budget. Manages end-to-end project lifecycles and fosters collaboration among cross-functional teams. Drives business IT solutions through proactive risk management and effective resource allocation to exceed stakeholder expectations.
Overview
2
2
Languages
20
20
years of professional experience
Work History
IT Project Manager
APAR Technologies Sdn Bhd
02.2026 - 05.2026
- End-to-End Project Management - Manage the full project lifecycle, including scoping, business case approval, planning, implementation, and post-implementation reviews.
- System Development & Integration - Lead IT projects (specifically in banking tech) to deliver solutions, often involving software enhancements and infrastructure upgrades.
- Managed project resources and budget utilization, ensuring cost-effectiveness throughout the project lifecycle.
- Liaised with external vendors for procurement and implementation while coordinating with internal stakeholders and facilitating Steering and Working Committee meetings.
- Identified risks, developed mitigation strategies, and verified compliance with organizational policies, standards, and regulatory requirements.
- Created comprehensive project plans and monitored progress regularly to ensure adherence to timelines.
- Collaborated with relevant teams and vendors to design, develop, and implement projects, aligning solutions with organizational goals.
- Deliver projects on time, ensuring quality standards and objectives are met.
- Highlight potential risks or malfunctions and act proactively to resolve issues.
- Managed and led departmental system projects while enhancing work procedures for improved efficiency.
IT Project Manager
ORATech Solution
01.2025 - 02.2026
- Coordinated the development of infrastructure projects to support organizational goals.
- Directed infrastructure projects by defining tasks and timelines for effective execution.
- Monitored implementation of projects to ensure alignment with objectives and timelines.
- Managed projects involving data infrastructure by coordinating tasks and resources.
- Determine the schedule, budget, and resource needs.
- Ensure the work scope is well-defined.
- Consider hardware needs and assist with capacity planning to ensure seamless deployment.
- Work with external vendors and project consultant.
- Delivered end-to-end project management for complex multi-vendor projects.
- Focused on planning and executing projects effectively across teams.
- Communicating Project Performance to Senior Leadership & Business Stakeholders.
- Based at Great Eastern Berhad, IT Infrastructure Ampang Kuala Lumpur (HQ)
IT Project Manager
Appvalley Technology Sdn Bhd
07.2023 - 12.2024
- Delivered complex multi-vendor projects from start to finish.
- Directed infrastructure projects by defining tasks and timelines for successful execution.
- Coordinated cross-departmental efforts, managed budgets, and ensured timely project delivery.
- Manage the projects focused on data infrastructure.
- Coordinated development of infrastructure projects to align with organizational objectives.
- Ensure the work scope is well-defined.
- Generate or review documentation of project requirements.
- Communicating Project Performance to Senior Leadership & Business Stakeholders.
- Focusing on Project Planning & Execution.
- Work with external vendors and project consultant.
- Reporting to Head of IT throughout all phases of work.
- Operated from Great Eastern Berhad's headquarters in Ampang, Kuala Lumpur, to oversee project activities.
IT Specialist
Self Employer
01.2022 - 07.2023
- Work as IT Specialist and IT Consultant Freelance on a project basis.
- Monitoring client networks and internet connectivity.
- Perform network maintenance to ensure networks operate correctly with minimal interruption.
- Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), Wireless Internet, Cloud networks, Servers, and other data communications networks.
- Identified and clarified client requirements to ensure project alignment.
- Defining project scope and understanding client's business.
- Assessed client needs for IT infrastructure to provide tailored solutions.
- Presented solutions to clients, trained end users, monitored work progress, and maintained client contacts.
- Listened to client issues and provided effective problem-solving solutions.
- Suggesting suitable hardware and applications.
- List of clients: Rodacare Sdn Bhd, THB Maintenance Sdn Bhd, IUKL, Convex Sdn Bhd (IT Dept), Anqas Certification Sdn Bhd, Twin Digital Resources, Srata Bina Sdn Bhd.
IT Operation Manager
Twin Digital Resources
06.2021 - 12.2021
- Oversaw daily operations of IT Operations department, ensuring functionality, availability, and effective communication.
- Managed IT vendors, contracts, and service level agreements while conducting vendor risk assessments to mitigate potential risks.
- Oversaw IT project execution from initiation to completion.
- Coordinated internal and external resources, timetables, budgets, and the reporting to project stakeholders.
- Developed and managed annual IT budgets and procured IT equipment and professional services and project management costing.
- Aligned IT infrastructure with current and future business requirements and strategic goals.
- Identified and managed operational risks.
- Maintained inventory of IT equipment and consumables to ensure availability.
- Facilitated procurement process for ICT equipment and software for new employees.
Network Technician
Infotree Sdn Bhd (Protasco Berhad)
04.2014 - 05.2021
- Installs, maintains, and troubleshoots the District's Local Area Network (LAN), Wide Area Network (WAN).
- Monitored and maintained LAN and WAN connections for Protasco Berhad and subsidiaries, ensuring reliable Internet Wi-Fi across IUKL campus.
- Designed and installed well-functioning computer networks and systems.
- Identify, troubleshoot and resolve problems encountered by District network Internet and troubleshoot and solve local-area network problems.
- Analyzes network-related problems reported by end-users.
- Perform troubleshooting on system failures to maintain long-term efficiency within an area.
- Identified and eliminated network bottlenecks to improve overall efficiency.
- Executed upgrades to the network infrastructure.
IT Officer
Uob Kay Hian Securities (M) Sdn Bhd
05.2013 - 04.2014
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Assist users through face to face, support over the telephone or remote support to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Supported roll-out of new applications; set up user accounts and profiles, resolved password issues to enhance user access and satisfaction.
- Rapidly establishing a good working relationship with users and management level, e.g., software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment.
- Installing and configuring computer hardware, software, systems, networks, printers, scanners and more planning and undertaking scheduled maintenance upgrades.
- Responding to breakdowns; investigating, diagnosing and solving computer software and hardware faults.
- Maintained software license records and managed inventory of equipment and consumables to ensure operational readiness.
- Performed remote troubleshooting for users via VNC, Skype, RDP, Team Viewer, and Windows remote assistance, minimizing downtime and resolving issues efficiently.
- Perform task in Active Directory. Account Creation/Deletion. Folder access security group.
- Network administration (including data backup, security management, user account management, e-mail systems (Lotus Notes).
- Maintain e-mail web server (web Mail), internet access, office systems and applications support). Supports server, network and desktop hardware, software and applications, Control AD server System.
IT Support
Convex (M) Sdn. bhd
04.2012 - 04.2013
- Assisted, supported, and troubleshot IT issues for internal staff and clients, enhancing overall event experience.
- Managed internet bandwidth allocation and monitored usage for users and exhibitors, optimizing performance for all attendees.
- Managing and Monitoring wireless connections for the entire Convention Centre.
- Installed and supported IT requirements for events at KLCC Convention Centre, ensuring seamless connectivity and functionality.
- Set up and managed phone and video conferencing systems for events at KLCC Convention Centre.
- Installation and Managing credit card line requests at client booths or counters in event areas.
IT Executive (Team Leader)
STARZA CORP Sdn Bhd
08.2008 - 04.2012
- Led technical support team, fostering collaboration and mentoring to enhance team performance.
- Manage and prioritize workload in accordance with the various response SLAs.
- Apply a professional, timely, and proactive approach to escalated issues and calls.
- Coordinated daily project scheduling and consultant resourcing to ensure timely project delivery.
- Managed IT support jobs for events and government departments.
- Set up and support internet connection such as Network cabling, router / wireless configuration, Network switch configuration.
- Collaborate with Supervisor regarding operational and staffing concerns.
- Communicate objectives and relevant information clearly to Team Members.
IT Service Executive (Team Leader)
Bayutronik Sdn. Bhd
09.2006 - 08.2008
- Coordinated on-site operations for project execution, ensuring alignment with project timelines and client specifications.
- Monitored project progress to ensure adherence to schedule and managed technicians on site.
- Executed preventive and corrective maintenance for customers under company agreements to ensure optimal IT service delivery.
- Managed system backup, hardware maintenance, troubleshooting, repairing, and assisted in IT operations.
- Performed maintenance, installation, and repair of IT equipment to support operational readiness.
- Ensure every task was in progress according to the specification given. Perform any tender that our company joined.
IT Trainer/Facilitator
Warisan Global Sdn. Bhd.
04.2006 - 06.2006
- Facilitated training sessions on Microsoft Office and Paint software, improving participants' IT skills and confidence in using technology.
- Guided participants in understanding training topics, promoting clarity and ensuring comprehension.
- Coordinated tasks from the head trainer, supporting smooth training operations.
- Monitored progress of tasks to ensure compliance with given specifications.
Education
Diploma - Information Technology
International Islamic College
Malaysia01-2006
Skills
IT project management
Project management
Infrastructure project coordination
Project coordination
IT service delivery
Risk management
Budget control
Vendor relations
System integration
IT infrastructure planning
Network architecture
Network security
Write-Up of My Experience Details
- Install and configure client Desktop, Laptop, Printers, Projector?
- Install, configure, support and maintain ICT equipment peripherals to end user or client. – (7 years)
- Preventive Maintenance and Corrective Maintenance?
- The regular and routine preventive maintenance of equipment and assets in order to keep them running and prevent any costly unplanned downtime from unexpected equipment failure. corrective maintenance that repairs or brings into working condition those that have stopped working or are damaged. (7 Years)
- Install and configure AD server?
- Install and support AD Server to enables users to log on to and manage a variety of resources from one location. Login credentials are unified so that it is easier to manage multiple devices without having to enter account details to access each individual machine. (3 Years)
- Plan and configure client connectivity to Office 365?
- In Infotree Sdn Bhd and Twin Digital Resources I had assist and support to configured Office 365 for end users and client (both Desktop/Laptop and Cloud). (2 years)
- Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS?
- Support to enable them for authenticate on premise users in order to sync information in server. (1 years)
- Plan and implement the Office 365 ProPlus deployment?
- Assist and support server teams to implement Office 365 ProPlus (Customers Infotree Sdn Bhd). (2 years)
- Plan and manage Microsoft Exchange Online recipients and permissions?
- Assist and support to change the end-user (Customers of Infotree Sdn Bhd) roles that are assigned to the default role assignment policy. Assign a different license to the user. This will apply the settings of the different mailbox plan, which specifies the role assignment policy to apply. (1 years)
- Plan and configure Exchange Online services?
- Assist and support end users for Exchange Online services including cloud integration, Skype, Teams and O365 licenses. (1 years)
- Plan and configure Microsoft Teams?
- Assist, support and configure to client and end users in Microsoft Teams. (2 years) Plan and configure Microsoft SharePoint Online?
- Assist and support in network connection to Software Developer team in term to implement and publish website. (2 years)
- Plan and configure an Office 365 collaboration solutions?
- Assist, support and monitoring stability network connection for end user how the collaboration solutions through Microsoft 365 unlock new ways of working together by helping people and teams stay connected, engaged, and ensure fluid communication across organizations. (2 years)
- Plan and configure the integration between Office 365 and Microsoft Azure Information Protection?
- Assist and support server and application teams to plan and configure in that integration and implementation task. (1 Years)
- Install, setup and configure network wiring and network switches?
- Network wiring needs to be installed and organized in a very specific way in order to create a good network and to avoid maintenance problems. Estimated cost to install network wiring depends on the size of the project, the site of the project. Setup and configure network switches/router including wireless devices for the internet connection and ensure all the users and client get the better internet connection. (7 Years)
- Install, support and troubleshooting Wireless Network and Internet?
- Support and troubleshooting all network and internet connection problems including wireless connection and network equipment. Ensure the speed and stability of internet connection of the users in good condition and in maximum level. (7 Years)
- Leading IT department, coordinating tasks between various departments, and evaluating multiple business?
- Operations Managers and in charge to ensure business processes are used efficiently by managing available resources and maximizing productivity. Monitoring the performance of business operations, resolving process conflicts among multiple departments. Planning and designing efficient business processes. Ensuring control and compliance of business process guidelines. Overseeing operational budget controls. Providing reports on business operations to upper management. (2 Years)
- Install and configure CCTV, Access Door system?
- Install, configure and support CCTV and access door devices and system at customer office and site. Manage the management software, generate reports, and monitor the status of access control and cameras. (4 Years)
Other Information
- EVENTS
- PC-Fair (2008-2012) joined and working with iPERINTIS/Convex technical team. WGC 2012 at Kuala Lumpur Convention Centre (Convex)
- Himss (The Healthcare Information and Management Systems Society (AsiaPac09) IATA (International Air Transport Association)
- Jobs DB(2009-2011) at Kuala Lumpur Convention Center (Convex)
- HomeDEC,Petronas,NIOSH,Maxis,Popular.Book.Co,HPCenter,Dell,BridgeKnowle, Geek.University, CCEM Conference of Commonwealth Education Ministers (09)
- MYEVENT N Job Fair, BN Youth (2011) PWTC, QNET at Stadium Putra Bkt.Jalil (2010), AOS for Study in Australia Fair and World Congress of Accountants (2010).
- Local Universities:
- UM,UKM,UTM,UiTM,UNITAR,UTAR,UMT,UniMAS,USIM,UTHM,Uniten Institut Kraf Negara, Institut Intergriti Msia(IIM), Kolej Teknologi Makmal Perubatan(KL) other University, Colleges and Politeknik in Malaysia
- Government Departments:
- Jabatan Perdana Menteri (PKPKKM), Jabatan Peguam Negara, Jabatan Akauntan Negara, Jabatan Kerja Raya, Jabatan Perkhidmatan Awam, Jabatan Keselamatan Jalan Raya, MiROS, Mimos, Kem.Kesihatan, Kementrian Pelajaran, MARA, Institut Integriti Malaysia, KWSP,PLUS,JTK,RAPID,PNMB, PKNS,BERNAS, MOA, ASPEN, KONSURTIUM, KBS, Mindef, Majlis²
- Perbandaran Negeri di Malaysia, LPPKN, Dewan Undangan Negeri SAAS, BiroTataNegara, Jabatan Tanah & Galian, Pj.Tanah.Negeri, BankRakyat, PICC Putrajaya, Bank Negara Malaysia, Arkib Negara, ROS(Jabatan Pendaftaran Pertubuhan Malaysia) Pejabat.PAROL,NHRIM,MATRADE, PKPKKM Bangunan Persekutuan, etc.
- Private departments:
- Maxis, MSC, SAPURA, MDEC, Maybank Training Center, AVSolution, SCOMI, RDAArchitect, SAMSUNG, Asian World Summit (AWS), HP Center, DELL, HYUMAL, DURAPLUS, Goodyear, Embassy of Switzerland, PKFZ.Klang.DZNS, MST,IT4U, SACC, SUNWAYCC, YGMB, INSYIRAH, MAXVEC, DoReMi, MEDITOP, OLINTECH, DZNS,WHIZWORK, Ingram Micro, AvStagging, CONVEX (Kuala Lumpur Convention Center).
- Committee member of Charity Event held by SRC Club ICT Zone Sdn Bhd. Committee Member of “Kementerian Belia dan Sukan (4B)”
- Join Workshop and training held by NTP World, ICT Zone, EZ Rental and Starza Corp.
Additional Information
- Location Preference: Negeri Sembilan
- Location Preference: Kuala Lumpur
- Location Preference: Putrajaya
- Location Preference: Selangor
- Age: 43
- Able start Immediately
Timeline
IT Project Manager
APAR Technologies Sdn Bhd
02.2026 - 05.2026
IT Project Manager
ORATech Solution
01.2025 - 02.2026
IT Project Manager
Appvalley Technology Sdn Bhd
07.2023 - 12.2024
IT Specialist
Self Employer
01.2022 - 07.2023
IT Operation Manager
Twin Digital Resources
06.2021 - 12.2021
Network Technician
Infotree Sdn Bhd (Protasco Berhad)
04.2014 - 05.2021
IT Officer
Uob Kay Hian Securities (M) Sdn Bhd
05.2013 - 04.2014
IT Support
Convex (M) Sdn. bhd
04.2012 - 04.2013
IT Executive (Team Leader)
STARZA CORP Sdn Bhd
08.2008 - 04.2012
IT Service Executive (Team Leader)
Bayutronik Sdn. Bhd
09.2006 - 08.2008
IT Trainer/Facilitator
Warisan Global Sdn. Bhd.
04.2006 - 06.2006
Diploma - Information Technology
International Islamic College