Moses Nathan

Description

Provide technical support to clients, manage and coordinate junior support team to attend clients calls. Handle projects with new clients on planning and deployment of Asterisk IP-PBX & phones system, VoIP related integration & networking.

Achievements

• Collectius - Onsite deployment of IPPBX and predictive system in a call center environment integrated with DMS at Philippines, Thailand and Indonesia with total of 100+ users
• Hong Leong Bank - Project deployment of IPPBX and Predictive system with integration to Avaya PABX for inbound calls and outbound calls via SIP connection and DMS system for collection team in call center to cater over 200 users.
• Bank Islam - Project of migration from old system to new system of IPPBX and Predictive system with integration to DMS system for collection team in call center of 300 users.

Description

Technical support and project based planning and deployment of Asterisk IP-PBX & phones system, VoIP related integration & setup, Wifi and network communication and ELV system from residential to commercial buildings.

Achievements

• PERKESO: Implementation of Asterisk IPPBX call center system with integration to CRM system. Training and commissioning of system functionality and maintenance for user and admin.
• Puspakom: Setup deployment and configuration of Asterisk IPPBX call centre system for 50 agents. Setup deployment and configuration of HP Network switches. Training and commissioning of system functionality and maintenance for user and admin.
• Hong Leong Bank Berhad: Implementation of Asterisk IPPBX system to cater 2000 users with inclusive of features such as audio and video call conference for internal and external calls, integration of Asterisk IPPBX system as gateway to communicate with Avaya PABX and Siemens PABX to Vietnam branch.
• Pacific Insurance Berhad: Deployment of ISDN gateway and Asterisk IPPBX server in office environment with team with 100 users including training and commissioning for user and admin on system functionality and maintenance.
• Columbia Asia Hospital: Implementation of guard tour system at hospital premise including training on operation of guard tour system.

Description

Provide technical support and system deployment of Asterisk IP-PBX & VoIP phones system to corporate clients. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Achievements

• Al-Rajhi Bank: Installation, configuration of the Asterisk IP-PBX system and SIP trunk to DC (Data Center). Total of 25 users.
• Petrofac: Migration of the Asterisk IP-PBX system to new office with customizing of the PBX network. Total of estimate of 200 users.
• Trueventus: Migration of the IP-PBX call center system to new office with 60 users.
• Leisure Holidays: Installation, configuration and commissioning of the Asterisk IP-PBX system and the In-bound call center system. Total of 65 users.

• To meet up with new and existing customers and maintain close repo in sales and after sales services of heavy machineries of products such as Bobcat, Doosan Excavator, Doosan Wheel Loader and Morbark Wood Chippers

Description

To source and maintain new and existing clients by advertise their products through outdoor media, indoor media and other form of ads.

Achievements

• Secured new accounts to increase company revenue and drive market share.

• Internship - Perform Maintenance on heavy machine such as compressor, Diesel engines and Hydraulic rock drill crawler