MOOSHENI BANUGOPAN

• Handle sales orders including Work Orders (WO) and Purchase Orders (PO) using E-Soft ERPS system.
• Generate Delivery Orders (DO), Invoices, Commercial Invoices (CI), and packing slips.
• Prepare quotations using engineering drawings, vendor pricing, and internal costing formulas.
• Perform pricing calculations and gather rates from vendors for quotation preparation.
• Liaise with international customers to discuss quotation details, order progress, and lead time updates.
• Coordinate with internal departments to ensure timely processing and production planning.
• Make international courier bookings through DHL, FedEx, and UPS systems.
• Provide training, consultation, and open communication with juniors to ensure a highly efficient workflow.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Ensured inventory 100% meet with WMS system versus our customer system.
• Present reports and KPI's of each customer to our WH Manager every day.
• Inspect incoming and outgoing shipments to ensure they meet quality standards and specifications.
• Conduct random quality checks on stored inventory.
• Review and verify shipping and receiving documents for accuracy and completeness.
• Identify and report quality issues, such as damaged goods, incorrect shipments, or labeling errors.
• Implement corrective actions to prevent future quality problems.
• To lead & supervise assistant in scheduling & planning

3 years of remote work experience (2020–2023)

• Primarily responsible for all export activities between Dell & Schenker.
• Responsible for smooth handling of supply and logistics matters in daily operations.
• Arrange shipments according requirements and lease with internal departments to ensure shipments are handled promptly and delivered on time.
• Coordinate monitor and follow up shipments.
• Preparing Packing slip and Invoice to arrange shipments.
• Prepare accurately all shipping documents.
• Attend to internal & principal enquiries and correspondence.
• Preparing Reports using Microsoft Excel & Word.
• Arrange shipment and orders downloaded by Dell Sales Team.
• Check the goods availability in warehouse.
• Scan the supporting documents according to the orders and send to customers via email.
• Book flight for the orders to ship via Door to Door courier service accordingly to the countries (e.g Brunei, Nepal, Laos, Guam, Pakistan, Mongolia, Vietnam, Sri Lanka, Indonesia, Bhutan and etc.).
• Generate reports for Dell and Schenker's Internal using APAC & OMEGA Software.
• Arrange for pick up the available goods from warehouse.
• Monitor tracking details and provide Airway Bill to consignee for uplifted orders.
• Follow up with Dell for incomplete and shortage orders.
• Communicate with Customer and Sales if there is any issue to be solved.
• Work additional hours and on irregular hours to support Dell's Quarter Ends (e.g. Monthly Reports, ensuring revenue captured accurately, movement reports, stalled reports and etc.).
• To update customers regarding their orders from time to time without prolonging or pending.
• To service customers by promptly replying their queries through emails & phone calls regarding the status of the shipments.
• To manipulate the customer and tackle the issues that arise accordingly as well as solve them on own with minimum supervision and training.
• To fulfill variety of customers' request without kindling their emotions towards the service provided in any kind of situation and maintain a good impression and image of the company's.
• Successfully performed full job responsibilities while working from home during the last 3 years.

• To execute procurement related matters & office administrative duties.
• Assist whole office operations functions & procurement sourcing of materials/product/tooling etc.
• Implementation of company policy & office procedures, ensure all operations are maintained in an effective, up-to-date & accurate manner.
• Coordination, manage & ensure smoothly of all departments workflow.
• To coordinate employee performance management process to improve employee's productivity at work.
• Provide administrative support.
• Manage & maintain good filling, proper records of all documents.

• Assisting Admin Executive & Managers.
• Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.
• Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
• Help resolve any customer complaints.
• Attend walk in customers.
• Provide pricing and delivery information.
• Process orders, forms, applications and requests.
• Preparing Job Order, DO & Invoices.
• Update database for all the shipping company, update supplier & filing.
• Covers the duties of receptionist as well as clerical work in administration department.
• Sending faxes & emails.
• Other administrative tasks as such as invoicing, typing quotations, reports, purchase/delivery orders using UBS software or ACCPAC system (SAGE 300 ERP).
• Record all incoming customer's product (CPRN) & do labeling.
• Issue Quotation for service job to customer & follow up.