Summary
Overview
Work History
Education
Skills
References
Timeline
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MOOSHENI BANUGOPAN

MOOSHENI BANUGOPAN

Bukit Mertajam

Summary

Dedicated and experienced Customer Service Officer with a robust background in logistics, administrative support, and customer relations. Proven ability to manage complex supply chain operations, handle administrative tasks, and provide exceptional service to clients. Adept at using various software tools and committed to ensuring efficient and smooth operational processes.

Overview

4
4
years of professional experience
23
23
years of post-secondary education
4
4
Languages

Work History

Customer Service Officer

DB Schenker (Dell In-House)
6 2016 - 5 2023
  • Primarily responsible for all export activities between Dell & Schenker.
  • Responsible for smooth handling of supply and logistics matters in daily operations
  • Arrange shipments according requirements and lease with internal departments to ensure shipments are handled promptly and delivered on time
  • Coordinate monitor and follow up shipments
  • Preparing Packing slip and Invoice to arrange shipments
  • Prepare accurately all shipping documents
  • Attend to internal & principal enquiries and correspondence
  • Preparing Reports using Microsoft Excel & Word
  • Arrange shipment and orders downloaded by Dell Sales Team
  • Check the goods availability in warehouse
  • Scan the supporting documents according to the orders and send to customers via email.
  • Book flight for the orders to ship via Door to Door courier service accordingly to the countries (e.g. Brunei, Nepal, Laos, Guam, Pakistan, Mongolia, Vietnam, Sri Lanka, Indonesia, Bhutan and etc.)
  • Generate reports for Dell and Schenker’s Internal using APAC & OMEGA Software
  • Arrange for pick up the available goods from warehouse
  • Monitor tracking details and provide Airway Bill to consignee for uplifted orders
  • Follow up with Dell for incomplete and shortage orders
  • Communicate with Customer and Sales if there is any issue to be solved
  • Work additional hours and on irregular hours to support Dell’s Quarter Ends (e.g. Monthly Reports, ensuring revenue captured accurately, movement reports, stalled reports and etc.)
  • To update customers regarding their orders from time to time without prolonging or pending
  • To service customers by promptly replying their queries through emails & phone calls regarding the status of the shipments
  • To manipulate the customer and tackle the issues that arise accordingly as well as solve them on own with minimum supervision and training
  • To fulfill variety of customers’ request without kindling their emotions towards the service provided in any kind of situation and maintain a good impression and image of the companys.

Admin Assistant

Platinums Elect Engineering
04.2016 - 06.2016
  • To execute procurement related matters & office administrative duties.
  • Assist whole office operations functions & procurement sourcing of materials/product/tooling etc.
  • Implementation of company policy & office procedures, ensure all operations are maintained in an effective, up-to-date & accurate manner.
  • Coordination, manage & ensure smoothly of all departments workflow.
  • To coordinate employee performance management process to improve employee’s productivity at work.
  • Provide administrative support.
  • Manage & maintain good filling, proper records of all documents.

Admin Clerk cum Coordinator

Enersys Malaysia Sdn Bhd
12.2012 - 03.2016
  • Assisting Admin Executive & Managers.
  • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
  • Help resolve any customer complaints.
  • Attend walk in customers.
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Preparing Job Order, DO & Invoices.
  • Update database for all the shipping company, update supplier & filing.
  • Covers the duties of receptionist as well as clerical work in administration department
  • Sending faxes & emails.
  • Other administrative tasks as such as invoicing, typing quotations, reports, purchase/delivery orders using UBS software or ACCPAC system (SAGE 300 ERP).
  • Record all incoming customer's product (CPRN) & do labeling.
  • Issue Quotation for service job to customer & follow up.
  • Assist on ISO documentation.

Education

Degree in Business Management - Business Management

University Sains Malaysia
Penang
04.2001 - 04.2024

Diploma in Physical Therapy/Physiotherapy - undefined

Allianze University College of Medical Sciences (AUCMS)

SPM, Science Stream - undefined

SMK Taman Perwira

Skills

ACCPAC System SAGE 300 ERP

Dell Dragon

UBS Software

Microsoft Excel

Microsoft Office 365

Microsoft Word

Computer Literacy

Multitasking

Logical Thinking

Customer Support

Communication Skills

Problem Solving

Thoroughness

Time Management

Willingness to Learn

Logistics Coordination

Records Maintenance

Complaint Handling

References

  • Mr. Veeragoudhaman, Assistant Head of Physio, Allianze University College of Medical Sciences, Penang, 016-486 6106
  • Mr. Thushan, Manager, Platinums Elect Engineering, Penang, 012-531 6225
  • Mr. Soni Shaharil, Export Supervisor, DB Schenker Logistics, Penang, 012-475 1506

Timeline

Admin Assistant

Platinums Elect Engineering
04.2016 - 06.2016

Admin Clerk cum Coordinator

Enersys Malaysia Sdn Bhd
12.2012 - 03.2016

Degree in Business Management - Business Management

University Sains Malaysia
04.2001 - 04.2024

Customer Service Officer

DB Schenker (Dell In-House)
6 2016 - 5 2023

Diploma in Physical Therapy/Physiotherapy - undefined

Allianze University College of Medical Sciences (AUCMS)

SPM, Science Stream - undefined

SMK Taman Perwira

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