MONISHA RAMASAMY
Office Administrator
Kuala Lumpur
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Studio Lead
Rebarre
Kuala Lumpur, 14
09.2023 - 01.2024
- Overseeing the studio team members.
- Providing space and equipment for the clients.
- Scheduling calls and meeting with clients.
- Maximizing profits and providing excellent customer satisfaction.
- Supervising team members and overseeing daily operations.
- Performing administrative duties such as billing, invoices, etc.
- Installing and maintaining technical equipment.
- Troubleshooting and repairing studio equipment.
- Assisting in training the new team members.
- Working in collaboration.
- Ensuring the studio area is clean and tidy at all times.
- Marketing the studio to find prospective clients.
- Maintaining a strong relationship with the clients.
- Leading recording sessions along with the Engineer.
Passenger Service Agent
MYAirline Sdn Bhd
Kuala Lumpur, 14
01.2023 - 09.2023
- Demonstrated adaptability by adjusting quickly to changes in flight schedules gate assignments.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Assisted passengers with special needs, ensuring comfortable and positive travel experience.
- Processed customer payments and enforced compliance with financial regulations.
- Managing over 100 over passengers per day
Front Desk & Client Care Executive
The Flow Studio
Kuala Lumpur
10.2020 - 12.2022
- Managing reception area and ensuring office is neat and tidy.
- Greeting and welcoming clients, customers and visitors courteously and professionally.
- Answering phone calls and directing them to appropriate staff member/department.
- Handling incoming and outgoing mail and packages.
- Taking care of general everyday tasks like scheduling appointments, organise files and maintaining office supplies.
Front Desk Office and Administrator
Koh Dipendra Jeremiah Law
Kuala Lumpur, 14
06.2018 - 07.2020
- Operate Switchboard
- Take Messages
- Schedule Appointments
- Sort Mail and Receive Packages
- Light Office Work
- Data Entry
- Stock Law Library
- Order Office Supplies
- Keep Entrance Area Attractive
Customer Service
Foodpanda
Kuala Lumpur, 14
05.2016 - 06.2018
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed deep understanding of customer service principles and customer service best practices.
- Followed up with customers about customer service.
- Managed restaurant scheduling, foodservice and customer service.
- Addressed customer service overflow to reduce complaints.
- Utilized customer feedback to improve customer service.
Data Entry
Lazada Malaysia
Kuala Lumpur
10.2015 - 04.2016
- Created and maintained data entry logs to track data entry activities.
- Developed and implemented data entry operations.
- Completed accurate and timely data entry.
- Assisted with developing data entry processes.
- Completed data entry for currency transactions.
- Performed data entry, filing, copying and faxing.
- Completed recordkeeping, filing and data entry duties.
- Performed data entry with speed and accuracy.
- Handled administrative and data entry work for staff.
Data Entry, Admin
Ishana Enterprise
Kuala Lumpur, 14
08.2014 - 09.2015
- Evaluated source documents to locate needed information.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets for more efficient recordkeeping.
- Built and maintained tracking databases for variety of measuring aspects.
Education
High School Diploma -
SK SERI BINTANG SELATAN
Kuala Lumpur, 14 01.2003 - 12.2008
High School Diploma -
SMK SERI BINTANG SELATAN
Kuala Lumpur, 14 01.2009 - 12.2013
Skills
Teamwork and Communication
Flexible Schedule
Positive Attitude
Time Management
Good Communication
[English) Fluency
[Bahasa Malaysia Fluency
References
- REFERENCE
- Company Name: Rebarre Studio Name: Ms.Carmen Position: HR Contact: 012 - 8011043
- Company Name: MYAirline Sdn Bhd. Name: Ms Nur Hannah Yangkoi Binti Abdullah / Mr. Mohammad Ammar Position:DutyManager Contact: 012 - 6002605 / 017 - 3210972
- Company Name: The Flow Studio Kuala Lumpur Name: Mr. Lachan McComiskie Position:Founder Contact: 017 - 8850285
- Company Name: Koh Dipendra Jeremiah Law Name: Mrs.Roshini Kamalan Position:HR Contact: 011 - 26670810
Additional Information
- To have an opportunity to work as a team in an organisation and work in a challenging position that will allow me to grow with the organisation, expand my interest, and continue to accumulate knowledge Simultaneously, I am willing to learn new things and constantly improve myself to achieving the organization’s goals
Timeline
Studio Lead
Rebarre
09.2023 - 01.2024
Passenger Service Agent
MYAirline Sdn Bhd
01.2023 - 09.2023
Front Desk & Client Care Executive
The Flow Studio
10.2020 - 12.2022
Front Desk Office and Administrator
Koh Dipendra Jeremiah Law
06.2018 - 07.2020
Customer Service
Foodpanda
05.2016 - 06.2018
Data Entry
Lazada Malaysia
10.2015 - 04.2016
Data Entry, Admin
Ishana Enterprise
08.2014 - 09.2015
High School Diploma -
SMK SERI BINTANG SELATAN
01.2009 - 12.2013
High School Diploma -
SK SERI BINTANG SELATAN
01.2003 - 12.2008