Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Hobbies and Interests
References
References
Timeline
Generic
Monica Voon Yoke Ching

Monica Voon Yoke Ching

Kuala Lumpur

Summary

Dedicated and meticulous in sales, development, and management projects. Highly motivated in driving sales, staff mentoring, and development for the company and providing customer service satisfaction. Attain excellent skills in bilingual communications and management skills. Proven track in recruitment sales, EOR services, strong rapport, and attrition control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Business Development Manager APAC

Galaxy (S.E Asia) Pte Ltd
09.2022 - Current
  • Work From Home and based in Kuala Lumpur as a representative on behalf of Galaxy Hong Kong's headquarters's and its offices in the APAC and global businesses
  • Responsible for sales and marketing of Employment of Record (EOR) and Payroll solution selling to grow customer base and sales revenue
  • Diving deep to understand customers' business needs and build market position by locating, developing, and establishing key business relationships
  • To close new business deals by coordinating requirements with customers and the internal team, developing and negotiating contracts; and integrating contract requirements with sales and business operations
  • Working closely with cross-functional teams (operations, support, etc) to ensure high service delivery and effective on-boarding of new clients
  • Participation and representation of the organization at key trade conferences and exhibitions where required
  • To support senior management on strategic developments, and other needful business initiatives
  • Proactive and responsible for any other business development initiatives as and when required by senior management
  • Travelling to meet potential and existing clients to build business rapport
  • Weekly communication and once bi-annual meet up in SIngapore or Malaysia with the HK CEO in building the business strategies, partnerships and staff rapport

Customer Delivery Manager

People 2.0 (Formerly known as Entity Solutions Group)
06.2022 - 09.2022
  • Present as a professional, vibrant, knowledgeable, and efficient face of our client
  • Build upon and maintain the relationship between our client and their customers delivery of service to the customer based on the direction advised by Client Services - Asia, including following plans and Account Management Plans, from implementation through delivery
  • Utilize our client's internal departments, partners, and service providers to assist in the development and delivery of appropriate solutions based on customer wants and needs
  • Manage all proactive and reactive contact points with the customer, utilizing the support of the Shared Services teams where required
  • Coordinate all requirements for the set-up of a new customer, or the extension of an existing customer
  • Management of contractors, including on-boarding, document chase up, VISA Checks, answering contractor's queries, and maintaining databases
  • Assist Payroll team with any missing documentation (on-boarding documents, invoices, time data, etc required for payroll to ensure accurate and timely delivery of payroll and invoicing services
  • Maintain ownership of the data integrity of all our client systems and documents, as well as internal processes relating to the provision of service to allocated customers
  • Work with the Finance team to reconcile customer debtors, and ledgers and assist in collecting outstanding payments
  • Ensure prompt communication to customers upon funds not being received
  • Conduct periodic internal or external reporting or analysis requirements as requested by our client customers or Client Services - Asia
  • Arrange and attending customer visits were deemed mutually beneficial for our client and the customer according to Account Management Plans or at the request of Client Services - Asia
  • Make recommendations for process development based on customer feedback
  • Assist in the distribution of our client marketing communications and initiatives, including blog articles, studies, newsletters, and merchandise to relevant customers.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.

Business Development Manager

GP Outsourcing Asia (M) Sdn Bhd
11.2019 - 06.2022
  • Consistently surpassed all recruitment sales and customer service targets, exceeding established KPIs
  • Contributed to planning, preparation, and implementation of sales strategy
  • Identified and delivered on cross-selling opportunities, through ongoing customer needs identification and strong communication
  • Compiled and submitted daily and weekly reports
  • Handled client inquiries with exceptional professionalism and enthusiasm
  • Responsible for screening, interviewing, and reviewing applications
  • Conducts briefing and preparation procedures prior to language assessments and final hiring interviews
  • Prepare the stage 1 on-boarding for Human Resource, Administration and Operations team
  • Knowledge in handling Foreign Knowledge Workers (FKW) MDEC expatriate visas application under the MSC Status and EOR services
  • To build business relationships with existing and new clients whether recruitment projects and FKW
  • To create, review, renew & negotiate business contracts with the main vendors for the foreign knowledge workers
  • To project staffs information into the MDEC Expat System whether for new employment, transfer of endorsement, dependent pass, special pass, cancellation of passes and others
  • To provide monthly payroll billing to each FKW companies locally and internationally as their account manager
  • Knowledge in SQL accounting software
  • Mentoring and coaching recruiters and 130+ professional employees that are working remotely
  • Attends and conducts meetings with the clients, management, marketing, and recruitment team.

Co-Owner

Go-Getter Cafe
09.2018 - 04.2022
  • Business set-up and supervising daily activities of the business premise, attending and serving customers ensuring smooth and limited delays to dine-in customers & food delivery orders
  • Manage Social Media marketing, recruitment, and implementing new F&B ideas to boost the revenue and ensure the cleanliness of the cafe
  • Meeting with vendors and suppliers for testing of products, inventory, and stock orders for dry and raw products and food i.e: raw food-meat/fish products, imported coffee beans, milk, fruits, beers, approved chemical cleaning agents, and vice versa
  • Daily accounts for cash, e-wallet, and food delivery merchants to EDC (Electronic Data Capture) Terminal
  • Acknowledge, schedule appointments & draft catering needs for events, functions, and meetings within the premise.
  • The business was sold after the pandemic due to family commitments

Relationship Manager

Datesmith - Paktor My Sdn Bhd
01.2018 - 07.2018
  • To meet prospective clients, develop and maintain new and existing client relationships
  • Manage to onboard clients and ensure superior client service to contribute to the overall client experience of the company
  • Ensure prompt and accurate delivery of service in accordance with client's profile
  • Coordinate between various divisions and personalize dating packages and advice for clients
  • Scheduling appointments and following up on client's date overall experience
  • Computer literate in online sales payment, reports, and client write-up
  • Maintaining clients' and company's database and policy in a discreet manner
  • Engaged in weekly cross-country meeting calls with various departments from Singapore, Taiwan, and Hong Kong
  • Knowledge in Trello, and Sling Apps.

Cabin Crew

Etihad Airways
02.2007 - 07.2008
  • To provide safety, comfort, and hospitality to passengers onboard the aircraft
  • Serving First, Business & Economy Class passengers
  • Etihad's Best Trainee for Batch 142/B
  • Attended training sessions in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before take-off
  • Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
  • Have undergone Air Malta Airways training & was selected to fly with Air Malta Airways on 16th February 2008
  • Flying Air Malta's Airbus 319, & Airbus 320 aircraft under Etihad's secondment contract
  • Was offered a position as a Cabin Manager and Training Instructor prior 6 months and a year after flying with the airline
  • Offered declined as I could not meet up with the interview date itself due to scheduled flights
  • Rated for Aircraft type: B777-300, A340-300, A340-500, A340-600, A330-300, A330-200, and A319 (07 Aircraft)

Cabin Crew

Malaysia Airlines Berhad
04.2003 - 02.2007
  • To provide safety, comfort, and hospitality to passengers onboard the aircraft
  • Serving First, Business & Economy Class passengers
  • Attended training sessions in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before take-off
  • Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
  • In December 2004, I'm being rated for the First & Business Class New Service Delivery Concept Crew-NSD CREW
  • Holding the role as a Dedicated First & Business Class Cabin Crew
  • Year 2003 - Rated Aircraft type: B737-400, A330-300, A330-200 Sabena & Swiss Leased Aircraft (04 Aircraft) - Dual Fleet Crew
  • Year 2004 - Rated Aircraft type: B777-200, B747-400, A330-300, A330-200 Sabena & Swiss Leased Aircraft (05 Aircraft) - Upgraded as a Wide Body Fleet Crew

Procurement Assistant

Toshiba Plant Kensetsu TPSC MY
01.2001 - 11.2002
  • Handling purchasing of items for the Power Plant Project in Prai, Penang of West Malaysia
  • Filing of Purchase Orders and other related documents
  • Attends, coordinates, and sets up meeting arrangements between the Vendors and the Procurement Department
  • Managed ongoing contract variations, expirations, and updates, ensuring all contracts were efficiently and accurately logged
  • Developed contracts and procurement documentation with exceptional attention to detail
  • Managed input of procurement transactions on a rolling work plan.

Education

MBA -

University of Sunderland
05.2023

Neuro-Linguistic Practitioner (NLP) | Neuro-Linguistic Programming

Essential Life Coaching Skills Cerificate -

Personal Development | Development Coaching

Cabin Crew -

Etihad Airways
02.2007

Cabin Crew -

Malaysia Airlines Berhad
04.2003

SPM -

Sekolah Menengah Sri Sentosa
12.2020

PMR -

Sekolah Menengah Convent Bukit Nanas
12.1999

Skills

  • Leadership and Teamwork
  • Critical thinking and problem solving
  • Customer Service
  • Problem Solving
  • Ability to Multitask
  • Fast Learner
  • Communication Skills
  • Adaptability
  • Decision-Making
  • Client Consultations
  • Strategic Partnerships
  • Business Development
  • Key Decision Making
  • Negotiations
  • Mentoring and Coaching
  • Client Relationship Building

Languages

English
Malay
Mandarin
Cantonese
German

Extracurricular Activities

Jan 2021, Present, Kuala Lumpur, Food Content Writer, The City List, Food and beverage reviewer for 5-6 stars luxury hotels in Malaysia, like the Hilton Group, Marriott Group, IHG, Accor, Four Seasons etc, top-notch cafes, fine dining, food eateries, and bars.

Hobbies and Interests

  • Outdoor sports
  • Travel-Hodophile
  • F&B-Epicure
  • Gardening
  • Reading
  • Culinary
  • Music

References

References available upon request

References

References available upon request.

Timeline

Business Development Manager APAC

Galaxy (S.E Asia) Pte Ltd
09.2022 - Current

Customer Delivery Manager

People 2.0 (Formerly known as Entity Solutions Group)
06.2022 - 09.2022

Business Development Manager

GP Outsourcing Asia (M) Sdn Bhd
11.2019 - 06.2022

Co-Owner

Go-Getter Cafe
09.2018 - 04.2022

Relationship Manager

Datesmith - Paktor My Sdn Bhd
01.2018 - 07.2018

Cabin Crew

Etihad Airways
02.2007 - 07.2008

Cabin Crew

Malaysia Airlines Berhad
04.2003 - 02.2007

Procurement Assistant

Toshiba Plant Kensetsu TPSC MY
01.2001 - 11.2002

MBA -

University of Sunderland

Neuro-Linguistic Practitioner (NLP) | Neuro-Linguistic Programming

Essential Life Coaching Skills Cerificate -

Personal Development | Development Coaching

Cabin Crew -

Etihad Airways

Cabin Crew -

Malaysia Airlines Berhad

SPM -

Sekolah Menengah Sri Sentosa

PMR -

Sekolah Menengah Convent Bukit Nanas

Similar Profiles

CREATE PROFILE
Monica Voon Yoke Ching