Monder Boussensla

• Conduct research to build a customer database
• Construct a list of client leads via phone (cold calls)
• Manage client services (incl quoting, customer development)
• Closely follow up clients & respond to client needs with appropriate solutions
• Oversee end-to-end sales process with each customer.

Key Responsibilities:

• Ensured videos, comments, and live streams complied with community guidelines, maintaining platform integrity.
• Actively removed harmful content (e.g., hate speech, explicit materials), reducing risks and improving user safety.
• Collaborated with cross-functional teams (legal, safety) to resolve issues and ensure compliance.
• Monitored trends to stay ahead of emerging content challenges and adjust strategies.
• Delivered detailed reports on moderation activities and content trends, driving continuous improvement.

• Delivered outstanding customer service, addressing guest inquiries and resolving complaints to ensure a personalized experience.
• Provided accurate information about hotel services and local attractions, anticipating guest needs.
• Handled VIP guest services, ensuring memorable experiences for high-profile clients.

• Customer support:
• - Receive guests timely & warmly, build rapport with them
• - Serve as the main Person in Charge for special guests (VIPs) upon arrival
• - Address customer complaints and escalate to Guest Relations Manager when needed
• Up-sell and cross-sell