Monder Boussensla
Kuala Lumpur,Malaysia
Summary
Results-driven professional with expertise in communication proficiency, sales forecasting, and business administration. Adept at employing negotiation tactics to drive successful outcomes and foster strong client relationships. Skilled in effective communication to streamline processes and support organisational growth. Committed to leveraging core competencies to achieve strategic business objectives.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Outbound Services Executive
Kexxel Group Business Services
Kuala Lumpur
2024.10 - 2025.01
- Conduct research to build a customer database
- Construct a list of client leads via phone (cold calls)
- Contact senior level decision makers to join our international events (trainings)
- Achieve targets (pitches, talk time, etc)
- Develop new accounts and expand customer base, both in domestic and international markets
- Manage client services (incl quoting, customer development, selling our diverse & technical products)
- Closely follow up clients & respond to client needs with appropriate solutions
- Oversee end-to-end sales process with each customer
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Achieved increased customer satisfaction with focused marketing campaigns.
Content Moderation Associate
Accenture (client: TikTok)
Kuala Lumpur, Malaysia
2021.04 - 2022.12
- Ensure all social media content (images, videos, articles, multimedia files) on the client's platforms are fit for public consumption by reviewing these real-time content under a designated time pressure
- Selected as Monthly Top Performer (KPI: 100% analytical accuracy) from period June 2021- June 2022
- Remove inappropriate or violent content
- Take necessary actions against users who violate TikTok's Terms of Service
- Mentor and coach new joiners on the Policy, work SOP and navigating internal systems
Guest Relations cum French & Arabic Translator
1Traders Hotel
Kuala Lumpur
2019.07 - 2019.12
- Customer support:
- - Greet & manage flow of guests into Dining & Bar areas, informing current promotion programs
- - Ensure a smooth handover of guests to respective waiters
- - Phone handling of the restaurant
- Up-sell and cross-sell services
- During university
Student Affairs Officer
Faith English Training Centre
Constantine
2017.01 - 2018.12
- Customer support:
- - Advise students on an individual basis regarding policies; act as student advocate
- Administer Dean of Students Short-term Loan Program: Assessing needs & approving short-term emergency loans in accordance with policies & procedures
Guest Relations
Marriott Hotel
Constantine
2015.03 - 2016.03
- Customer support:
- - Receive guests timely & warmly, build rapport with them
- - Serve as the main Person in Charge for special guests (VIPs) upon arrival
- - Address customer complaints and escalate to Guest Relations Manager when needed
- Up-sell and cross-sell
Education
Postgraduate Diploma - Business Administration
Westminster International College
Subang Jaya, Malaysia 2019.01 - 2021.01
Bachelor Degree - Applied Languages
Université des Frères Mentouri
Constantine, Algeria 2012.01 - 2015.01
Skills
- Communication proficiency
- Sales forecasting
- Effective communication
- Business administration
- Negotiation tactics
- Brand development
- Ethics and sustainability
- Sales strategy implementation
- Initiative taking
- Innovation cultivation
- Effective leadership
Languages
Arabic
French
English
German
Custom
- Gaming
- Social Media
- Football
- Traveling
Timeline
Outbound Services Executive
Kexxel Group Business Services
2024.10 - 2025.01
Content Moderation Associate
Accenture (client: TikTok)
2021.04 - 2022.12
Guest Relations cum French & Arabic Translator
1Traders Hotel
2019.07 - 2019.12
Postgraduate Diploma - Business Administration
Westminster International College
2019.01 - 2021.01
Student Affairs Officer
Faith English Training Centre
2017.01 - 2018.12
Guest Relations
Marriott Hotel
2015.03 - 2016.03
Bachelor Degree - Applied Languages
Université des Frères Mentouri
2012.01 - 2015.01