Mona Lisa Tai Mei Chein
Summary
Highly motivated and detail-oriented Gas Station Assistant Manager with a proven track record of ensuring smooth operations and exceptional customer satisfaction. Offering strong leadership abilities, exceptional problem-solving skills, and a background in customer service and team management. Experienced in inventory management, sales tracking, and compliance procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Station Manager
Guan Aik Hin Shell Station
02.2016 - 09.2024
- Supervised daily operations, including fuel sales, store inventory, and employee performance.
- Trained and mentored new team members, ensuring seamless integration into the workforce and maintaining a positive work environment.
- Managed inventory levels and implemented efficient restocking procedures.
- Maintained accurate financial records and handled cash transactions with precision.
Administrative Clerk
Guan Aik Hin Shell Station
01.2012 - 01.2016
- Data entry and database management.
- Preparing and modifying documents including correspondence, reports, drafts, memos and emails.
- Answering phone calls and responding to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
Education
SPM / O-Level -
National High School Kota Marudu
Malaysia07-2007
Skills
- Excellent interpersonal and communication skills
- Strong leadership and team management abilities
- Proficiency in inventory management and sales tracking software
- Knowledge of safety regulations and compliance procedures
- Experience in cash handling and financial record keeping
Certification
- First Aid Certification
- Emergency Response & Fire Fighting Certification
Languages
English
Malay
Chinese (Mandarin)
Hakka
Hokkien
COMPUTER SKILLS
- MS Office Suite
- Retail Software
Timeline
Assistant Station Manager
Guan Aik Hin Shell Station
02.2016 - 09.2024
Administrative Clerk
Guan Aik Hin Shell Station
01.2012 - 01.2016
SPM / O-Level -
National High School Kota Marudu
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