MOK MUN KING
George Town
Summary
Expert retail sales professional offering 5years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Overview
13
13
years of professional experience
Work History
Senior Sales Associate
Puma sports Goods sdn bhd
11.2018 - 05.2024
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Learned, referenced and applied product knowledge information
- Communicated all store initiatives and promotions to customers to generate return business
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained cleanliness and presentation of stock room and production floor
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Handled system issue for stock variance checking, cashier, stock in/out.
Senior sales advisor
JD SPORTS FASHION SDN BHD
03.2018 - 10.2018
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Learned, referenced and applied product knowledge information
- Communicated all store initiatives and promotions to customers to generate return business
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained cleanliness and presentation of stock room and production floor
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Handled system issue for stock variance checking, cashier, stock in/out for store.
Retail Store Supervisor
Sports Empire
09.2016 - 03.2018
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Learned, referenced and applied product knowledge information
- Communicated all store initiatives and promotions to customers to generate return business
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained cleanliness and presentation of stock room and production floor
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Folded and arranged garments in attractive displays
- Handled daily flow of paperwork and daily cash sales bank in.
Retail Sales Associate
Aldo shoes
06.2014 - 08.2016
- Supervised and directed all merchandise and shipment processing
- Cleaned and organized the store, including the checkout desk and displays
- Verified that all customers received receipts for their purchases
- Communicate clear expectations and goals to each team member
- Worked with the management team to implement the proper division of responsibilities
- Operated a cash register for cash, check and credit card transactions with [100]% accuracy
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Followed merchandising guidelines to present visually appealing displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Determined customer needs by asking relevant questions and listening actively to the responses
- Actively pursued personal learning and development opportunities
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Stocked and replenished merchandise according to store merchandising layouts
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Junior sales assistant
Body glove
08.2011 - 05.2014
- Maintained cleanliness and presentation of stock room and production floor
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Recommended alternative items if product was out of stock
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Routinely answered customer questions regarding merchandise and pricing
- Replenished supplies, bags and other materials at each cash wrap
- Earned management trust by serving as key holder, responsibly opening and closing store
- Operated a POS system to itemize and complete an transaction of customer purchases.
Education
Pmr -
SMK AIR ITAM
Ayer Itam, PenangSkills
- Stockroom Management
- Sales closing
- Teamwork and Collaboration
- Time Management
- Multitasking
- Decision-Making
Timeline
Senior Sales Associate
Puma sports Goods sdn bhd
11.2018 - 05.2024
Senior sales advisor
JD SPORTS FASHION SDN BHD
03.2018 - 10.2018
Retail Store Supervisor
Sports Empire
09.2016 - 03.2018
Retail Sales Associate
Aldo shoes
06.2014 - 08.2016
Junior sales assistant
Body glove
08.2011 - 05.2014
Pmr -
SMK AIR ITAM
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