Summary
Overview
Work History
Skills
Languages
Timeline
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Mohit Sharma

IT Sales Professional
Kuala Lumpur,14

Summary

Dynamic IT sales professional with over 15 years of experience driving revenue growth and cultivating strong client relationships in the technology sector. Proven track record of exceeding sales targets and successfully managing complex sales cycles. Skilled in identifying customer needs and delivering tailored solutions that enhance business performance. Adept at collaborating with cross-functional teams to optimize product offerings and improve customer satisfaction. Committed to leveraging industry knowledge and sales expertise to contribute to organizational success and drive market expansion.

Overview

16
16
years of professional experience

Work History

Customer Success Manager

Concentrix Malaysia
09.2023 - Current
  • Running the Proactive program for Google Workspace to retain customers and achieve more revenue with customer satisfaction.
  • Proactively managed SMB segment with more than 95% retention rate, constantly.
  • Helping all the new joiners in the team for smooth onboarding.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Sr Sales Manager

ServiceSource
03.2022 - 10.2024
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
  • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
  • Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
  • Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.

Account Manager

GTM Catalyst
11.2017 - 03.2022
  • Managing the team of 5 Sales and 2 Customer Success Managers.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Senior Sales Manager

Kaka Overseas LTD
04.2015 - 10.2017

Client Relationship Manager

Sparsh BPO Services
05.2012 - 06.2013

Inside Sales Manager

Associated Business Computer
08.2010 - 05.2012

Customer Survice Executive

Sparsh BPO Services
12.2008 - 06.2010

Skills

Training and mentoring

Customer Relationship Building

Staff mentoring & leadership

Stakeholder Management

Teamwork and Collaboration

Customer Retention

Customer Account Management

Languages

Hindi
Native language
English
Proficient
C2

Timeline

Customer Success Manager

Concentrix Malaysia
09.2023 - Current

Sr Sales Manager

ServiceSource
03.2022 - 10.2024

Account Manager

GTM Catalyst
11.2017 - 03.2022

Senior Sales Manager

Kaka Overseas LTD
04.2015 - 10.2017

Client Relationship Manager

Sparsh BPO Services
05.2012 - 06.2013

Inside Sales Manager

Associated Business Computer
08.2010 - 05.2012

Customer Survice Executive

Sparsh BPO Services
12.2008 - 06.2010

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Mohit SharmaIT Sales Professional