Mohit Parcha
Delhi
Summary
A results-driven project management professional with proven expertise in delivering projects end-to-end while ensuring customer satisfaction. Skilled in collaborating with clients and internal teams, providing consultative recommendations for process improvement and strategic enhancements based on industry research. Adept at improving procedures, technical workflows, resource allocation, and stakeholder engagement to align with organizational goals and drive project success. Dynamic Project Manager with a focus on IT infrastructure delivery and operational excellence. Drives project success by overseeing comprehensive project plans, tracking progress rigorously, and ensuring alignment with budgetary and timeline constraints. Optimises processes and enhances team performance through effective coordination and stakeholder collaboration.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Project Manager
Iron Systems
11.2024 - Current
- Oversee end-to-end delivery of IT infrastructure projects (data center, network, server, storage, cloud, workplace services).
- Ensure projects are delivered within scope, budget, and timelines.
- Developed comprehensive project plans, timelines, resource allocations, and milestone trackers to guide project execution.
- Track project progress through daily/weekly status calls and dashboards.
- Manage daily IT infrastructure operations for smooth and uninterrupted service.
- Coordinated with L1/L2/L3 teams to ensure timely issue escalation and resolution, enhancing operational efficiency.
- Monitored SLAs, KPIs, and operational performance metrics to ensure alignment with project objectives and service standards.
- Act as primary point of contact for customers and internal teams.
- Manage customer expectations and provide transparent communication on all activities.
- Identify potential risks and implement mitigation strategies.
- Ensure timely delivery of equipment and services.
- Monitored purchase orders to ensure timely processing and delivery., contracts, renewals, and invoice approvals.
- Conducted root cause analysis reviews to identify issues and recommend solutions. and ensure corrective actions are implemented.
- Identify gaps in operations and propose process improvements.
Senior Project Coordinator
Iron Systems, Inc
11.2023 - 11.2024
- Experience in solution design and implementation in Infrastructure and Networking domains.
- Provide Project Management services for Network deployments including Resource planning.
- Allocated tasks to team members based on project requirements and deadlines.
- Regular project tracking and updates.
- Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
- Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners.
- Report project analysis using dashboards, reports, and decks.
- Revised project documents to address emerging issues and ensure accuracy.
- Create and update BoM (Bill of materials) per project requirements.
- Updated workflows and dashboards and assigned bugs to Infrastructure TPMs.
Team SME
British Telecom
Gurgaon, Haryana
04.2022 - 11.2023
- End to end jeopardy management and problem-solving lead for projects - from Service Request raised to handover to Customer.
- Point of contact for escalations for customer - responding to escalations and problem solving to establish the right outcomes.
- Accountable for the quality, accuracy and version control for all Service Requests documents, templates and guides.
- Providing reports to establish where improvements are needed and account level performance reports to show improvement in the customers end to end delivery.
- Work closely with the coordinators to provide progress updates on issues, so that coordinators can ensure the customer is kept updated and informed at every stage.
- Monitor and manage performance on all coordinators to achieve targets i.e. Quality Checks, Business Standards, contractual requirements, failure analysis.
- Identify, define and implement continuous improvement changes to the E2E process, tools and behaviors - to drive reduced E2E cycle times. Sharing this best practice across teams.
Project Coordinator (SRM)
British Telecom
Gurgaon, Haryana
01.2020 - 04.2022
- Achieved over 98% KPI & SLA targets and 98% customer satisfaction through effective coordination and management of medium and complex projects.
- Expertise in end-to-end planning, coordinating, and managing IT projects through service requests.
- Ensured smooth project execution through coordination and handling of administrative tasks for team members.
- Implemented best practices of project management, both traditional and agile, to improve processes and achieve project success.
- Monitored project progress by ensuring accuracy, timeliness, and completeness of project processes, documentation, and reports.
- Collaborated with stakeholders to meet project milestones and deliverables through effective stakeholder management.
- Coordinated with procurement team to track PR/PO status, addressing any constraints and escalating as required.
- Managed delivery of hardware and services, and purchase order approvals through coordination with external/internal vendors and suppliers.
- Assisted senior project managers in project implementation and closure, ensuring quality standards were met.
- Coordinated invoice receipting with finance team to facilitate timely payments to suppliers and vendors, minimizing risk.
Senior Associate
Concentrix
Gurgaon, Haryana
10.2018 - 01.2020
- Coordinating with the sellers of e-commerce platform for the products and services.
- Helping the customers in creating the listings via automated spreadsheets.
- Inspecting the accounts of customer in respect of the company terms and conditions.
- Ensuring products and services listed on the website are having relevant and appropriate information.
- Helping the customers to understand end to end process of e commerce selling.
- Handling the escalation from different customers about their account.
Senior Sales Delegate
24x7 Solutions Provider
North West Delhi, Delhi
08.2015 - 05.2018
- Contact potential customers to showcase company products or services.
- Develop relationships with existing customers and keep in touch with them.
- Negotiate prices and terms with customers.
- Prepare sales contracts and keep track of sales activities.
- Work with other team members to ensure customer satisfaction.
Education
Master of Business Administration - MBA - Finance and Marketing
Bharati Vidyapeeth
01-2021
B.Com(Hons) -
Dyal Singh College
01-2015
Skills
- IT Infrastructure Project Management
- Delivery Management
- IT Project & Program Management
- Resource allocation
- Project planning and scheduling
- Delivery scheduling and coordination
- Scheduling and order management
- Tracking and scheduling proficiency
- Planning and commercial risk assessment
Certification
- PRINCE2 Foundation
- Google Project Management: Specialization
- Introduction to Networks and Cisco Devices
- Project Management Foundations
- Project Management Skills for Leaders
- Intelligent Automation for Project Managers
- Project Initiation: Starting a Successful Project
- Project Planning: Putting It All Together
- Foundations of Project Management
- Project Execution: Running the Project
- Introduction to Networks and Cisco Devices
- Capstone: Applying Project Management in the Real World
Custom
www.linkedin.com/in/mohitparcha-89324872
Timeline
Project Manager
Iron Systems
11.2024 - Current
Senior Project Coordinator
Iron Systems, Inc
11.2023 - 11.2024
Team SME
British Telecom
04.2022 - 11.2023
Project Coordinator (SRM)
British Telecom
01.2020 - 04.2022
Senior Associate
Concentrix
10.2018 - 01.2020
Senior Sales Delegate
24x7 Solutions Provider
08.2015 - 05.2018
Master of Business Administration - MBA - Finance and Marketing
Bharati Vidyapeeth
B.Com(Hons) -
Dyal Singh College