MOHD. ZULKIFLI AWANG
Senior Service Engineer
Kajang
Summary
To obtain position as Senior Service Engineer. Hardworking Senior Service Engineer highly effective at troubleshooting, repair, and new site installations. Focused on optimizing performance and production power while reducing costs. Prepared to apply 24 years of experience to challenging new role at New Company.
Overview
25
25
years of professional experience
Work History
Senior Service Engineer
Transmedic Healthcare Sdn Bhd
8 2014 - Current
- Provided effective and consistent technical support for Radiotheraphy and Cyclotron Machine
- Handled technical matters during after sales
- Attended breakdown calls remotely or on site
- Performed preventive maintenance service, software or network related issues, and system upgrading
- Evaluated safety, efficiency, and effectiveness of Radiotherapy and Cyclotron machine
- Ensured proper maintenance and documentation of equipment
- Minimized, investigated, and rectified hazard risks associated with medical equipment use
- Installed, adjusted, maintained, and repaired biomedical equipment
- Evaluated, negotiated, and managed service contracts.
Senior Service Engineer
XCore Services Sdn Bhd
02.2013 - 08.2014
- Provided effective and consistent technical support for handling technical matters during after sales
- Promoted company's products to customers
- Trained customers
- Monitored competitors' activities
- Evaluated safety, efficiency, and effectiveness of biomedical equipment
- Ensured proper maintenance and documentation of medical equipment
- Developed and provided comprehensive in-service education program on safe and effective use of medical equipment
- Minimized, investigated, and rectified hazard risks associated with medical equipment use
- Installed, adjusted, maintained, and repaired biomedical equipment
- Evaluated, negotiated, and managed service contracts.
Technical Service Engineer
Zuellig Pharma Sdn Bhd
10.2009 - 12.2012
- Provided effective and consistent technical service
- Functioned as Team Leader for Haemodialysis and CRRT unit
- Handled technical matters after sales
- Trained customers
- Promoted Service Contracts from Zuellig Pharma to customers
- Promoted principal products to customers
- Served as Internal Quality Auditor member for Pharmaceutical Warehousing Auditor
- Served as Safety Committee Team represent Technical Support Department
- Advised and assisted in the application of instrumentation in clinical environments
- Provided database for equipment and customers in Malaysia
- Evaluated the safety, efficiency, and effectiveness of biomedical equipment
- Ensured proper maintenance and documentation of medical equipment
- Provided engineering and technical expertise on all matters related to medical technology
- Installed, adjusted, maintained, and repaired biomedical equipment
- Evaluated, negotiated, and managed service contracts
- Developed and provided a comprehensive in-service education program on the safe and effective use of medical equipment
- Minimized, investigated, and rectified hazard risks associated with medical equipment use
- Performed other duties within the scope of the job and its technical capacity and expertise.
Senior Technical Engineer
Edwards Lifesciences World Trade Corporation (Malaysia representative office)
10.2008 - 10.2009
- Provided effective and consistent technical service
- Handled technical matters during pre-sales and after sales
- Promoted company's products to customers
- Trained customers
- Monitored competitors' activities
- Helped SEA Country Manager to setup new teams in Malaysia
- Provided database for equipment and customers in Malaysia
- Advised and assisted in the application of instrumentation in clinical environments
- Provided leadership, guidance, support, and supervision to the section staff
- Took responsibility in the day to day operation of the clinics
- Evaluated the safety, efficiency, and effectiveness of biomedical equipment
- Ensured proper maintenance and documentation of medical equipment
- Provided engineering and technical expertise on all matters related to medical technology
- Installed, adjusted, maintained, and repaired biomedical equipment
- Evaluated, negotiated, and managed service contracts
- Adapted or designed computer hardware or software for medical science uses
- Developed and provided a comprehensive in-service education program on the safe and effective use of medical equipment
- Advised hospital administrators on the planning, acquisition, and use of medical equipment
- Developed and implemented short and long term strategies for the development and direction of the department
- Minimized, investigated, and rectified hazard risks associated with medical equipment use
- Performed other duties within the scope of the job and its technical capacity and expertise.
Service Engineer
Medi-Chem System Sdn. Bhd
01.2000 - 10.2008
- Provided effective and consistent technical support for handling technical matters during pre-sales and after sales
- Promoted company's products to customers
- Trained customers
- Monitored competitors' activities
- Evaluated the safety, efficiency, and effectiveness of biomedical equipment
- Ensured proper maintenance and documentation of medical equipment
- Developed and provided a comprehensive in-service education program on the safe and effective use of medical equipment
- Minimized, investigated, and rectified hazard risks associated with medical equipment use
- Installed, adjusted, maintained, and repaired biomedical equipment
- Evaluated, negotiated, and managed service contracts.
Education
Post – Graduate Diploma in Industrial Safety Management -
National University Of Malaysia
B. Eng. (Hons) Electrical & Electronic - undefined
Universiti Putra Malaysia
Skills
More than 24 years of technical and customer service experience
Self starter with a can do attitude
Effective problem solver
Highly organized and detail-oriented
Extremely productive in a high volume, high stress environment and long working hours
Excellent written and verbal communication skills
Proficient in the use of MS Office (Word, Excel, Power Point)
In charge of the installation, commissioning, service and breakdown repairs of machines below:
Paretoneal Dialysis Machine
Baxter Homechoice Pro (R5C8320) and Baxter Homechoice Standard
Haemodialysis Machine
Fresenius: 4008S, 4008H, 4008E, 4008B
Gambro: AK90, AK95, AK96
Baxter: Baxter Tina, Baxter Althin Ultra Touch System 1000, SPS550
Kawasumi: PHX 2100
Continous Renal Replacement Theraphy (CRRT)
Aquarius Machine
Critical Care Machine
Vigileo Machine
Vigilance Machine
Reverse Osmosis System
Hydro 450
Millennium Portable RO
RO Tank System
Dialyzer Processor
Echo
Kidney Care
ADR
Measurement Equipment
- Detector Scale
- Neo-1 and Neo-2
- Phoenix Meter
Sterilization Unit Machine
Bicarb Mixture Machine
Acid Mixture Machine
Rinse Machine
System diagnostics
Repair expertise
Hardware Installation
Maintenance Planning
Remote Support
Installations expertise
Preventive Maintenance
Equipment maintenance and repair
Technical Troubleshooting
Cleaning and sanitizing
Instrumentation calibration
Equipment Troubleshooting
Personal Protective Equipment
Root Cause Analysis
Written and verbal communication
Continuous Improvement
Component Replacement
Scheduling
Affiliations
Register as Graduate Engineer (ID No.: 68389R) with Board Of Engineer (BEM)
Otherexperiences
2006, 2008, DCP Carwash, Managing and Supervising a carwash operation, In charge of the financial, management and human resources for the operation
Coursestrainingattended
- 7/2/22 - 11/2/22, Service and Maintenance: ClearRT & Synchrony Differences Service Training (Hand-on), Radixact System Service Training, Accuray, USA
- 24/1/22 - 4/2/22, Service and Maintenance: Radixact Full Service (Hand-on), Radixact System Service Training, Accuray, USA
- 4/1/22 - 14/1/22, Service and Maintenance: Radixact Full Service (theory) Remotely, Radixact System Service Training, Accuray, USA
- 17/1/22 - 20/1/22, Service and Maintenance: TomoTherapy Differences (theory) Remotely, TomoTherapy System Service Training, Accuray, USA
- 24/9/20, Online-Training for Installation and Maintenance of a MiniScan PRO Module, Eckert& Ziegler Eurotope GmbH
- 17/5/20 - 22/5/20, Emprint, Medtronic Technical Service Training
- 17/5/20 - 22/5/20, Emprint, Medtronic Technical Service Training
- 10/7/18 - 13/7/18, Force FX, Force Triad, FT10, LS10, RapidVac, Medtronic Technical Training
- 12/7/18 - 13/7/18, E-Series Cooltip, Emprint,Medtronic Technical Service Training
- 18/6/18 - 29/6/18, BG-75 Biomarker Generator System, Factory Service Training, ABT Molecular Imaging INC, USA
- 12/3/17 - 17/3/17, ForceFX, ForceTriad, FT10, LS10,RapidVac, Force Argon II, Covidien Service Training
- 15/9/16 - 29/9/16, LS10,FT10, Force Argon II, Covidien Service Training
- 17/5/15 - 22/5/15, Force FX, Force Triad, Force EZ, RapidVac, Ligasure, Covidien Service Training
- 18/5/15, SCD 700, SCD Express Compression Unit, Covidien Service Training
- 29/10/14-30/10/14, CS Elite Technical Service Training, Haemonectics (Hong Kong) Ltd
- 27/10/14-28/10/14, MCS+ Technical Service Training, Haemonectics (Hong Kong) Ltd
- 03/08/13, Fire Safety Training, Kuala Kubu Bharu, Selangor, Akademi Bomba Dan Penyelamat Malaysia
- 02/21/11 - 02/25/11, Training on Aquarius Haemofiltration unit Version 3, 4, 6 + RCA, Bangkok, Thailand, Baxter Global Technical Service
- 01/12/11 - 01/13/11, Training course for ISO 9001 Process Based Internal Auditing (Reference Standard: ISO 9001:2008), Zuellig Pharma, Zuellig Pharma
- 07/23/10, Course in Repair for Baxter Colleague Volumetric Infusion Pump, KL, Malaysia, Zuellig Pharma
- 12/07/09 - 12/23/09, HomeChoice Pro, Singapore, Baxter
- 05/20/09 - 05/21/09, Vigileo & Vigilance II Cardiac Output Monitors – Field checkout procedures per SOP 4754 & 4755 & 4756, Edwards Lifesciences Office, KL, Malaysia, Edwards Lifesciences
- 03/24/09 - 03/26/09, Technical Basic-Training Aquarius up to SW 6.01.00, Munich, Germany, Edwards Lifesciences
- 03/27/06, Baxter System 1000/Tina Hemodialysis Instrument Advanced Technical Training, Baxter Global Education, Baxter
- 08/16/02, Baxter System 1000/Tina Hemodialysis Instrument Advanced Technical Training, Tampa, Florida USA, Baxter
- 05/14/02 - 05/16/02, Haemodialysis Workshop / Technical Service Meeting, Singapore, Baxter Healthcare Asia Renal Group
- 08/28/00 - 08/31/00, Baxter System 1000 Hemodialysis Instrument Technical Training, Singapore, Baxter
- 07/24/00 - 07/28/00, Baxter Althin AltraTouch 1000 (System 1000 Series) Hemodialysis Machine – Technical Training, Singapore, Baxter
Salaryrequirement
RM7500, Negotiable
References
- Mr. Richard Ng, Senior Manager, Transmedic Healthcare Sdn Bhd, B4-1-1,Solaris Dutamas, No.1,Jalan Dutamas, 50480,Kuala Lumpur, Malaysia,603 -62053888, richard.ng@transmedicgroup.com.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Service Engineer
XCore Services Sdn Bhd
02.2013 - 08.2014
Technical Service Engineer
Zuellig Pharma Sdn Bhd
10.2009 - 12.2012
Senior Technical Engineer
Edwards Lifesciences World Trade Corporation (Malaysia representative office)
10.2008 - 10.2009
Service Engineer
Medi-Chem System Sdn. Bhd
01.2000 - 10.2008
Senior Service Engineer
Transmedic Healthcare Sdn Bhd
8 2014 - Current
Post – Graduate Diploma in Industrial Safety Management -
National University Of Malaysia
B. Eng. (Hons) Electrical & Electronic - undefined
Universiti Putra Malaysia
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveStock Options / Equity / Profit SharingLanguages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)