Mohd Yazid Bin Khairuddin
Sales,Operation Manager
Shah Alam,10
Summary
Experienced computer technician adept at diagnosing and repairing hardware and software issues. Skilled in system installation, configuration, and maintenance. Seeking to apply technical expertise and problem-solving skills in a dynamic IT environment Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
19
19
years of professional experience
Work History
Operations Manager
Scrap Computer Trading SB
Shah Alam, Selangor
03.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Logistics Manager
Scrap Computer Trading SB
Shah Alam, Selangor
11.2015 - 11.2017
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Directed shipping and receiving of wide range of products daily.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced warehouse storage costs with effective space utilization strategies.
Sales Manager
Scrap Computer Trading SB
Shah Alam, Selangor
03.2010 - 10.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.
- Attended industry events and conventions to expain sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
IT Technician
Scrap Computer Trading SB
Shah Alam, 10
01.2006 - 02.2010
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Skills
Familiar with ticketing systems for it support
Basic troubleshooting of printers
Basic electrical and electronic
Basic knowledge of networking
MS Office Word, Excel, Powerpoint
Windows OS installation
Staff Management
Performance monitoring
Operations Management
Organizational Management
Team Leadership
Operations Monitoring
Decision-Making
Customer Retention
Management
Client Relationships
Staff Training
Customer Relationship Management
Logistics Oversight
Inventory Control
Staff Development
Production
Project Leadership
Warehouse Operations
Market Research
Timeline
Operations Manager
Scrap Computer Trading SB
03.2017 - Current
Logistics Manager
Scrap Computer Trading SB
11.2015 - 11.2017
Sales Manager
Scrap Computer Trading SB
03.2010 - 10.2015
IT Technician
Scrap Computer Trading SB
01.2006 - 02.2010
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