Mohd Taufik Paharukazi
Pasir Gudang
Summary
Level 2 System Engineer at Bahru Stainless Sdn Bhd whom oversees the design, implementation and maintenance of the company's Level 2 production systems.
This includes ensuring the smooth operation of hardware, software, network, troubleshooting, optimizing performance and adapting the system to meet of changing of the business needs.
Able to collaborate with other teams to integrate with new technology so that can improve the overall efficiency.
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.
Overview
20
20
years of professional experience
Work History
Level 2 System Engineer
Bahru Stainless Sdn Bhd
04.2011 - 06.2024
- Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders
- Support the development and testing of new software applications, ensuring a smooth transition to production
- Developed scripts/codes to automate the resolution of common customer issues, resulting in a reduction in response time
- Developed a real-time notification system that kept users informed of the latest updates and events
- Created an automated system that monitored application performance and alerted the team of any potential issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Maintained compliance with industry regulations by implementing stringent security measures across all network devices and systems.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Compiled, processed, and analyzed test data and results to improve product quality.
- Collaborated with cross-functional teams to design, develop, and deploy scalable IT solutions in alignment with business objectives.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Streamlined communication between IT teams by establishing clear protocols and fostering a collaborative work environment.
- Conducted end-user reviews for modified and new systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
IT Support Team Supervisor
Megasteel Sdn Bhd
01.2010 - 04.2011
- Facilitated strong relationships between team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining healthy working environment conducive to productivity.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised ongoing daily production phases.
IT Support Team Technician
Megasteel Sdn Bhd
07.2004 - 12.2009
- Duty Base on Helpdesk ticket Request
- Support end User
- Troubleshoot hardware and software issue
- Perform monthly backup for IT server
- Support Level 2 System [Plant production system]
- Working On rotating Shift
- Support and give priority for production issue
- Networking hardware and cabling
- Hardware repair.
Education
Bachelor Degree in Information System -
Open University Malaysia
Kuala Lumpur, Malaysia01.2013
Diploma in Computer Science -
MARA University of Technology - UiTM
Shah Alam, Malaysia06.2002
Sijil Pelajaran Malaysia -
High School Klang
Klang, Malaysia01.1998
Skills
Systems Analysis and Design
Application testing
Performance Tuning
Technical Support
Hardware and software installation
Application support
Programming
Performance Optimization
Disaster Recovery
System Troubleshooting
Requirements Gathering
Root Cause Analysis
Reference
Md Shahrizan Md Said
- Bahru Stainless Sdn. Bhd.
- Phone Number : +60 19 669 1030
- Email : mdshahrizan.mdsaid@bahrustainless.com
Languages
Malay
Native language
English
Advanced
C1
Timeline
Level 2 System Engineer
Bahru Stainless Sdn Bhd
04.2011 - 06.2024
IT Support Team Supervisor
Megasteel Sdn Bhd
01.2010 - 04.2011
IT Support Team Technician
Megasteel Sdn Bhd
07.2004 - 12.2009
Bachelor Degree in Information System -
Open University Malaysia
Diploma in Computer Science -
MARA University of Technology - UiTM
Sijil Pelajaran Malaysia -
High School Klang
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