MOHD SYAZREEZA NORDIN

-Spearheaded content moderation for the Europe Department within Trust and Safety from Dec 2019 to Jan 2022, ensuring compliance with regional standards.
- Transitioned to the Pakistan Department under Trust and Safety, enhancing content integrity from Jan 2022 to May 2023.
-Advanced to the Malaysia Department within Trust and Safety in June 2023
-Moderated 1000 videos per day with accuracy of 85% - 95% receiving
excellent annual KPI for 2 years in a row
-Leads meetings and discussion to strengthened team efficiency as required by superiors
-Upskilling with completion of Lean Six Sigma Yellow Belt

-Managed inbound communication channels including calls, emails, and

live chats for Grab MY, ensuring exceptional customer service and prompt

responses.

-Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

-Spearheaded on-site installation, repair, maintenance, and testing
operations, successfully completing 3 wells in Vietnam.
-Lead 2 of the 7 well completions off the Malaysian coast within
Vestigo projects successfully, focusing on the Tembikai-Chenang field.
-Cooperate with the sales teams on technical meetings,reports and
discussions