Network Computing
Mohd Syahmi Ezahier Bin Sukri
Level 1 Support
Kuala Lumpur
Summary
Former Computer Science and Information Technology student focusing on network computing from University Malaysia Sarawak seeking a full-time position in the field of Computer Science and Information Technology especially in Network Computing field. Aim to work for a professional organization where I enhance my skills and abilities while contribute to the maximum benefit to the organization. Meanwhile, able to support the organization and become supporter in taking the organization to the greatest imaginable heights.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Computer Technician & Sales Assistant Trainer
JAWECOM PC
Setia Alam, Selangor
06.2018 - 08.2018
- Support in Customer order to build personal PC and setup the PC
- Aid in Computer sales advisor
- Manage and handle all IT related hardware instruments
- IT Support
Technical Assistant
PERKIM KEBANGSAAN
Jalan Ipoh, Kuala Lumpur
08.2018 - 01.2019
- IT Support on call office hour
- Handle any IT troubleshoot and visit the department that issue IT issue tickets and solve the issue
- Aid in organization documentation sorting and any related office admin jobs if needed
- INTEREST
- Network Computing, Internet Of Things, Computer Hardware, Network
- Monitoring, IT Support Technician and Engineer, Computer Software
Delivery Rider
Grab
Kuala Lumpur & Selangor
01.2021 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Level 1 Technical Support Representative
eTiQa General Insurance Berhad
Kuala Lumpur
06.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
Education
Bachelor of Computer Science - Network Computing
University Malaysia Sarawak
Kota Samarahan, Sarawak 09.2014 - 09.2019
Science Module 3
PERAK MATRICULATION COLLEGE
Gopeng, Perak 05.2013 - 05.2014
Sijil Pelajaran Malaysia (SPM)
MARA Junior Science College
Jeli, Kelantan 01.2011 - 12.2012
Skills
Help desk support
PC refurbishment
Desktop and laptop installations
Technical Support
Peripheral repair
Administrative skills
Document processing
Filing and data archiving
Desktop Technical Support
Technical issues analysis
Desktop support
Issue troubleshooting
Ticket support system management
Logging support tickets
Customer support
Application support
Interests
Internet of Things
IT Support
Timeline
Level 1 Technical Support Representative
eTiQa General Insurance Berhad
06.2022 - Current
Delivery Rider
Grab
01.2021 - 10.2021
Technical Assistant
PERKIM KEBANGSAAN
08.2018 - 01.2019
Computer Technician & Sales Assistant Trainer
JAWECOM PC
06.2018 - 08.2018
Bachelor of Computer Science - Network Computing
University Malaysia Sarawak
09.2014 - 09.2019
Science Module 3
PERAK MATRICULATION COLLEGE
05.2013 - 05.2014
Sijil Pelajaran Malaysia (SPM)
MARA Junior Science College
01.2011 - 12.2012