Mohd Syafiudin Mat saleh
Senior Technician
Bandar Pusat Jengka
Summary
Dynamic Service Technician with a proven track record at Linden Bucks SDN BHD, excelling in customer service and technical support. Expert in equipment troubleshooting and maintenance, significantly enhancing customer satisfaction. Skilled in imparting knowledge to peers, demonstrating exceptional problem-solving abilities and reliability without supervision.
Overview
18
18
years of professional experience
Work History
Service Technician
Linden Bucks SDN BHD
05.2012 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
GSE Operator
KL AIRPORT SERVICES SDN BHD
12.2008 - 06.2011
- Posses license to operate PLB machinery and involved in scheduling and management of the aircraft.
- Allowed to drive lorry, tractors and other machinery at the allowable airport compound.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
OPERATOR (Industrial Training for Polisas)
ALPS ELECTRIC (M) SDN.BHD
07.2007 - 12.2007
- Maintenance of part cassette, controlling production machine and T.P.M (Printing, Multimount,Single Mounter) as well as reflow of spare part control (Part Cassette).
- Also involved in basic mechanical work programmer (PLC)
Education
Diploma in Electronic Engineering (Computer) - Computer Engineering
Politeknik Sultan Haji Ahmad Shah
Kuantan, Pahang, Malaysia 04.2001 -
Certificate in Electrical & Electronic Engineering - Electric And Electronic Engineering
Politeknik Sultan Haji Ahmad Shah,
Kuantan, Pahang, Malaysia 04.2001 -
Skills
Customer service
Technical support
Preventive Maintenance
Equipment troubleshooting
Installation and repair
Equipment maintenance
Work with minimal supervision
Punctual and reliable
Problem and issue resolution
Timeline
Service Technician
Linden Bucks SDN BHD
05.2012 - Current
GSE Operator
KL AIRPORT SERVICES SDN BHD
12.2008 - 06.2011
OPERATOR (Industrial Training for Polisas)
ALPS ELECTRIC (M) SDN.BHD
07.2007 - 12.2007
Diploma in Electronic Engineering (Computer) - Computer Engineering
Politeknik Sultan Haji Ahmad Shah
04.2001 -
Certificate in Electrical & Electronic Engineering - Electric And Electronic Engineering
Politeknik Sultan Haji Ahmad Shah,
04.2001 -
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