Summary
Overview
Work History
Education
Skills
Timeline
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Mohd Syafiq Abdul Hamid

Mohd Syafiq Abdul Hamid

Sr Technology Support Analyst
Sungai Buloh,Selangor

Summary

Dynamic Senior Technology Support Analyst with a proven track record at CBRE, excelling in remote support and incident management. Recognized for enhancing client satisfaction through effective problem resolution and hardware configuration. Adept at navigating complex technical challenges while fostering strong client relationships, ensuring tailored support solutions.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Senior Technology Support Analyst

CBRE
Petaling Jaya, Selangor
04.2016 - Current
  • Acts as primary interface to the computing services that are supported by the information technology and resources department to effect real time problem analysis and resolutions for 800 users CBRE Malaysia.
  • Delivered exceptional technology support services, contributing to a significant increase in end-user productivity.
  • Managed inventory of technology assets, maintaining accurate records and reducing unnecessary expenditures.
  • Collaborated with cross-functional teams to develop innovative solutions for recurring technical problems.

Senior Technical Support Engineer

British Telecom (BT)
Petaling Jaya, Selangor
12.2014 - 03.2016
  • Resident engineer for Celcom data centre
  • Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
  • Managing Service Management including change, incident and problem management as it applies to a large corporate environment.
  • Working with various OS platforms including Red Hat Linux & Solaris and perform problem analysis and resolution tasks for Red Hat Linux, Solaris and Oracle products, using diagnostics tools and commands

Senior Deskside Support L2

Getronics
12.2010 - 12.2014
  • To provide remedial service to a wide range of industrial products. Perform direct maintenance as required and resolved complex problems.
  • The work ranges from installation of new systems, including networking to diagnosis of a wide range of customer problems, both software and hardware. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Electrical, Electronics Engineering - Electrical, Electronics And Communications Engineering

Polytechnic Kota Bharu
Kok Lanas
01.2003 - 01.2006

Skills

Adaptability

Timeline

Senior Technology Support Analyst

CBRE
04.2016 - Current

Senior Technical Support Engineer

British Telecom (BT)
12.2014 - 03.2016

Senior Deskside Support L2

Getronics
12.2010 - 12.2014

Electrical, Electronics Engineering - Electrical, Electronics And Communications Engineering

Polytechnic Kota Bharu
01.2003 - 01.2006

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Mohd Syafiq Abdul HamidSr Technology Support Analyst