Mohd Syafiq Husin
KUANTAN
Summary
Detail-oriented administrative professional with experience supporting team projects, conducting research, and managing documentation. Skilled in Microsoft Office Suite and quick to learn new software. Enhances office efficiency through reliable support and effective organisation, ensuring timely and accurate task completion.
Overview
3
3
years of professional experience
Work History
practical student
MISC Integrated SDN BHD
Klang Selangor, Malaysia
11.2010 - 04.2011
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Maintained organised and updated file systems for easy staff use.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Photocopied and printed documents for office team members.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Maintained accurate records and databases, ensuring data integrity and accessibility for relevant parties.
- Registered information on database to preserve accurate details.
- Supported meetings by preparing materials, setting up spaces and taking notes.
- Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships.
- Assisted in organising and planning corporate events, contributing to successful execution and attendee satisfaction.
- Assisted individuals with locating correct personnel or resources for different concerns.
- Collaborated with senior staff to develop marketing materials, enhancing brand visibility and engagement.
- Classified and coded documents for easy staff access and retrieval.
- Sorted and distributed incoming mail and communications.
- Updated spreadsheets with key metrics to track information for staff.
- Recorded stock movement for up-to-date inventory documentation.
- Prepared comprehensive reports on industry trends, providing valuable insights for strategic decision-making.
- Maintained calendar and scheduled meetings and appointments to streamline operations.
- Completed routine record audits to remove outdated files.
- Calculated rates, prepared bills and accepted payments.
- Conducted market research to support project initiatives, compiling and analysing data for team review.
- Inputted key metrics on spreadsheets to maintain updated information.
- Sorted and distributed incoming mail to manage communication flow.
- Assisted in drafting and revising company policies, contributing to the establishment of effective workplace standards.
- Helped formulate expenditure reports to submit to manager.
- Helped proofread newsletters to correct errors and maintain clarity.
- Tracked new information from newspapers, magazines and press releases to keep team informed.
- Managed social media accounts, creating content and strategies to increase online presence and followers.
- Received and processed customer orders for [Type] services.
- Wrote professional business correspondence to handle inquiries and complaints.
- Facilitated logistics for international conferences, including travel arrangements and material preparation.
- Typed at [Number] words per minute for prompt secretarial support.
Promoter
BLUE TOMS (PARKSON)
Kuantan Pahang, Malaysia
05.2011 - 07.2011
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
- Worked flexibly across different locations to support promotional events and activities.
- Attained sales targets through increased marketing, customer engagement and upselling and cross-selling.
- Collaborated with sales team to develop strategies for target market engagement and sales growth.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Trained new team members on product knowledge, sales techniques, and customer service skills to ensure consistent brand representation.
- Maintained extensive understanding of product features and specifications to efficiently and knowledgeably answer customer queries.
- Used outstanding communication and relationship-building abilities to nurture positive, profitable consumer relations.
- Engaged in meaningful conversations with customers to understand requirements and leverage sales.
- Responded to customer enquiries and complaints with professionalism and patience, maintaining positive brand image.
- Maintained a clean and organised promotional space, ensuring a positive shopping environment.
- Organised and executed in-store promotions and events to increase brand awareness.
- Fielded questions and explained product usage, helping clients make purchase decisions.
- Created attractive product displays to catch the attention of shoppers and stimulate interest.
- Gave clients sample products to test and evaluate goods before purchase as proofs-of-concept.
- Kept up to date on competitor activities, market trends and industry developments through regular networking and researching.
- Assisted in the development of promotional materials, ensuring clarity and brand consistency.
- Followed company policies, standards and procedures in marketing goods and services to maintain professional brand image.
Personal Assistant & General Worker
ROVERS GYM
Kuantan Pahang, Malaysia
01.2011 - 07.2011
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Scanned and photocopied documents for office team members.
- Updated shared calendars with accurate meeting and event information.
- Managed communication systems to enable smooth workplace connectivity.
- Kept stationery and office supplies well stocked to meet operational need.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Prepared meeting spaces and equipment for events and presentations.
- Sorted and distributed business mail for office staff.
- Recorded staff absences and communicated to affected teams.
- Compiled and analysed feedback from staff and clients to identify areas for improvement in executive leadership and office operations.
- Used accounting software to prepare company bills and process incoming payments.
- Maintained cleanliness and order in work areas, promoting a safe and pleasant environment.
- Carried out all tasks as assigned within deadlines, timeframes and to high-quality standards.
- Cleaned facilities thoroughly to ensure health and safety compliance.
- Removed waste materials and ensured site cleanliness, promoting a safe working environment for all personnel.
- Assisted in loading and unloading materials from delivery trucks, adhering to safety protocols.
- Maintained excellent manager and colleague relationships by closely following instructions specified in procedures.
- Engaged with customers to answer queries and provide information on services offered.
- Maintained an inventory of tools and supplies.
- Managed waste disposal and recycling initiatives, contributing to environmental sustainability efforts.
- Helped [Job title]s move materials from storage area to work site.
- Loaded and unloaded building materials from delivery trucks, maintaining inventory levels on site.
- Carried out thorough quality inspections of tools, machines and equipment before projects, ensuring excellent and safe working order before use.
- Assisted carpenter with retrieving tools and equipment to perform jobs.
- Assisted customers in handling personal items and articles in changing rooms.
- Installed unit equipment and completed ongoing maintenance work on schedule.
- Operated lawnmowers, jack hammers and chainsaws.
- Collected payments and fees using POS system with zero errors.
Import-Export Domestic, General Clerk
Citra Multimodal
Klang Selangor, Malaysia
04.2012 - 09.2012
- Managed documentation for international shipments, including bills of lading, invoices, and certificates of origin.
- Kept delivery operations running smoothly, efficiently and effectively by closely monitoring import-export operations.
- Used logistics systems to record cargo status, shipping activities and transactions for audit and consignment tracking purposes.
- Planned most efficient and effective routes for imports and exports, designed to reduce expenses and transport time.
- Effectively resolved problems and made decisions related to transport and support activities.
- Signed and issued documentation to facilitate cargo clearance from points of entry.
- Oversaw the maintenance of import and export records, adhering to legal requirements and company policies.
- Answered requests from clients and partners clearing and forwarding services via various channels and platforms.
- Negotiated rates with carriers and service providers to optimise budget efficiency.
- Facilitated cross-functional team meetings to align logistics strategies with business objectives.
- Devised import and export strategies to improve cargo handling, clearing and forwarding for outstanding service delivery.
- Resolved shipment discrepancies and claims with carriers and insurance companies, minimising financial losses.
- Kept orders, import-export information and transportation records safely stored on [System], in-line with [Type] regulations.
- Analysed supply chain processes to identify and implement improvements for increased productivity.
- Generated work-related reports for management, aiding performance tracking, process reviews and cost-cutting measures.
- Facilitated international forwarding operations by resolving problems and making decisions regarding transport activities.
- Received and processed payments for freight charges, issuing receipts and tracking numbers for tracking cargo status.
- Facilitated communication between importers and government institutions, enabling clearing and forwarding of cargo at designated points.
- Managed the import-export deliveries through [System], phone and email, documenting orders on [System] for scheduling.
- Monitored inventory levels, arranging replenishment to prevent stockouts and overstock situations.
- Regularly updated [Type] on transport time, order process and promptly reporting delays.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Answered telephone calls to offer information, direct callers and take messages.
- Organised and stored hardcopy files.
- Handled photocopying documents, updating files and faxing communications for staff.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Managed incoming calls and emails, providing timely responses to enquiries and forwarding messages as necessary.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Supported staff with clerical tasks for well-maintained office administration.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Managed printer maintenance schedule and toner replenishment.
- Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Processed and tracked employee time sheets and submitted to supervisors for approval.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
- Processed invoices, prepared cheques for payment, and managed petty cash transactions.
Lab Assistant, Storekeeper
Monier SDN BHD
Kuantan Pahang, Malaysia
10.2012 - 02.2014
- Assisted in the collection and analysis of samples, following strict safety protocols.
- Performed quality control checks on laboratory instruments to ensure accurate measurement and testing results.
- Prepared samples and reagents for testing, ensuring accuracy and reliability of scientific data.
- Kept lab equipment in functional and safe working order through regular servicing and inspections, conducting repairs when needed.
- Recorded and compiled experimental data, ensuring accuracy and confidentiality.
- Maintained excellent team relationships by going the extra mile to assist needs and requests in fast-paced lab environments.
- Monitored laboratory conditions, including temperature and humidity, to meet experiment specifications.
- Kept work areas clean and organised for efficiency and safety purposes, as well as decreasing risk of contamination.
- Implemented health and safety guidelines to minimise risks in the laboratory.
- Disposed of contaminated waste and sharps in line with set guidelines for safety of all laboratory users.
- Employed standard laboratory tests and measurement controls to evaluate quality control within laboratory.
- Maintained and sterilised laboratory instruments and equipment to uphold strict hygiene standards.
- Prepared materials, resources and logistics for laboratory experiments.
- Created representative charts, graphs and spreadsheets to explain data.
- Recorded detailed log of completed activities for reliable recordkeeping.
- Participated in laboratory meetings, presenting findings and suggesting improvements.
- Calculated values based on research parameters for different types of experiments and assessment techniques.
- Maintained accessible, accurate data on relevant databases.
- Cleaned and maintained equipment to achieve optimum performance.
- Facilitated laboratory sessions for university students, enhancing their practical skills and scientific knowledge.
- Maintained a clean and organised laboratory environment to facilitate efficient workflow.
- Trained new lab assistants in laboratory protocols and safety measures, enhancing team efficiency.
- Prepared and organised samples and specimens into [Type], ready for testing by [Job title].
- Collaborated with senior scientists to develop and refine experimental techniques for enhanced outcomes.
- Monitored environmental conditions in the laboratory, adjusting as necessary to meet experiment specifications.
- Enforced quality control procedures and health and safety guidelines.
- Assisted in the calibration and troubleshooting of laboratory instruments.
- Labelled and stored tissue and samples into correct storage units ready for testing.
- Participated in regular team meetings to discuss research progress and brainstorm innovative approaches.
- Stayed in line with laboratory safety guidelines by operating equipment properly, cleaning stations [Timeframe] and wearing PPE.
- Set up lab areas to facilitate scientific tests.
- Supported project management by tracking experiment progress and reporting issues to senior staff timely.
- Implemented waste disposal protocols, safely handling hazardous materials.
- Completed regular preventive maintenance on sampling and monitoring equipment to maintain good working order.
- Prepared comprehensive reports on laboratory activities for review by senior staff.
- Conducted daily preparation of laboratory reagents and solutions for various experiments.
- Collected, sorted and laundered soiled laboratory coats to keep up to the laboratory's standards of cleanliness.
- Kept samples organised and accurate by categorising them into [Type] and labelling.
- Checked, analysed and conducted experiments on [Type] samples to determine [Result], recording results on [System] for analysis.
- Managed laboratory databases, inputting data and ensuring up-to-date records.
- Implemented efficient system for recording lab test data, reducing documentation time.
- Assisted in the preparation of manuscripts and presentations based on research findings for academic publication.
- Utilised specialised laboratory software to input data and generate reports for review by senior researchers.
- Recorded fridge temperature in line with SOPs to prevent spoilage of stored items.
- Adhered to quality control measures to maintain integrity of laboratory results.
- Recorded and analysed data from experiments, contributing to research findings and reports.
- Analysed laboratory findings to check accuracy of results.
- Coordinated with external suppliers to resolve discrepancies in supply orders.
- Engaged in continuous professional development to stay abreast of industry advancements.
- Monitored laboratory supplies, to make orders for low stock items.
- Supported the training of new staff by demonstrating proper laboratory techniques.
- Calibrated and operated cutting-edge laboratory equipment to precise specifications.
- Helped team design and conduct [Type] research experiments.
- Coordinated with suppliers for timely delivery of goods, verifying quantities and quality upon receipt.
- Monitored inventory levels and initiated reorder processes to avoid stockouts and maintain product availability.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Organised warehouse space for efficient storage and easy access, enhancing operational efficiency.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Documented sales, returns and other transactions on Quant for effective financial management.
- Trained new staff on storekeeping procedures, safety protocols, and customer service standards.
Salesman, Promoter (Partime)
Asam & Jeruk (Night Market)
Kuantan Pahang, Malaysia
01.2013 - 04.2013
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Exceeded monthly sales expectations and customer experience standards consistently.
- Developed and maintained relationships with new and existing clients to boost sales figures.
- Developed and managed relationships with existing and prospective clients.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Handled customer objections with professionalism, consolidating consumer trust.
- Overcame customer objections to maximise conversions.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Used smart conversational, sales and upselling techniques to identify sales opportunities with customers and use to best advantage.
- Listened intently to customers to identify upselling opportunities.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Created customer-friendly sales environment.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided exceptional after-sales support, enhancing customer satisfaction and loyalty.
- Followed brand guidelines to provide consistent customer experience.
- Analysed sales data, identifying areas for improvement.
- Coordinated sales efforts with marketing teams to increase profits.
- Increased profits by negotiating favourable terms and pricing.
- Managed stock levels and placed orders to ensure availability of best-selling products.
- Self-managed workload under pressure to consistently meet deadlines.
- Supported inventory tracking of rented items for reporting.
- Provided product information and practical training to customers as part of value-added services.
- Developed successful techniques to prioritise tasks and manage constantly shifting to-do lists.
- Provided product information and practical training to customers as part of value-added services.
- Developed successful techniques to prioritise tasks and manage constantly shifting to-do lists.
Education
Certificate of Higher Education - SPM
Sek Men Keb Seri Panching
KuantanDiploma of Higher Education - Diploma Logistic and Supply Chain Management
Politeknik Sultan Haji Ahmad Shah
Semambu, Kuantan01-2012
Languages
English
Elementary
A2
Malay
Advanced
C1
Arabic
Beginner
A1
Indonesian
Elementary
A2
Interests
- Football
- Motorsport
Timeline
Salesman, Promoter (Partime)
Asam & Jeruk (Night Market)
01.2013 - 04.2013
Lab Assistant, Storekeeper
Monier SDN BHD
10.2012 - 02.2014
Import-Export Domestic, General Clerk
Citra Multimodal
04.2012 - 09.2012
Promoter
BLUE TOMS (PARKSON)
05.2011 - 07.2011
Personal Assistant & General Worker
ROVERS GYM
01.2011 - 07.2011
practical student
MISC Integrated SDN BHD
11.2010 - 04.2011
Certificate of Higher Education - SPM
Sek Men Keb Seri Panching
Diploma of Higher Education - Diploma Logistic and Supply Chain Management
Politeknik Sultan Haji Ahmad Shah